9 guest services representative Jobs in wilmington, de
NemoursCareerSite is Hiring a Guest Services Representative Near Wilmington, DE
Nemours is seeking a Casual Guest Services Representative to join the Nemours Estate team in Wilmington, DE.
Nemours Estate expects Guest Services Representatives to interact with the visiting public in a gracious, informative and engaging manner. Guest Services Representatives are responsible for processing daily admissions, communicating pertinent information to our guests about their experience at Nemours Estate and providing a positive experience so that the Nemours brand is sustained and enhanced.
Guest Services Representatives must display exceptional customer service, communication and hospitality skills. The work schedule includes weekends, days, some evenings and some holidays.
Essential Functions
- Process sales for admissions, season passes and merchandise utilizing point of sales computer system.
- Follow opening and closing procedures at the Visitor Center.
- Promptly and graciously answer phone calls and retrieve messages.
- Share historical information about Nemours Estate.
- Act as a liaison with drivers, interpreters, gardeners, housekeeping and other Nemours staff to provide, maintain and promote a positive guest experience.
- Respond to customer questions via email/phone and assist with scheduling group tours.
- Organize and maintain an email database.
- Assist in the creation and distribution of a quarterly electronic newsletter, utilizing Constant Contact.
- Additional miscellaneous duties and responsibilities, as may be assigned from time to time by employee’s supervisor.
Non-Essential Functions
- Communicates with leadership when supplies are needed.
- Operate audiovisual equipment.
- Provide directions for guests expecting to arrive at Nemours Estate.
- Maintains cleanliness and tidiness of Visitor Center and replenishes counters with brochures and advertising materials.
- Assist with collection of guest surveys.
Performance Skills
- Display exceptional customer service.
- Maintain and promote professionalism in all verbal and written communication skills.
- Show initiative to solve problems.
- Work well independently and as part of a team
- Be proactive, efficient and detail oriented.
- Demonstrate poise and flexibility.
- Demonstrate ability to accept change.
HS diploma or equivalent required.
Job Summary
Part Time
$35k-45k (estimate)
04/20/2023
06/19/2024
The job skills required for Guest Services Representative include Customer Service, Guest Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Services Representative positions, which can be used as a reference in future career path planning. As a Guest Services Representative, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Representative. You can explore the career advancement for a Guest Services Representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Representative job description and responsibilities
Accepts payment, makes change and presents departing guest checkout statements.
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Consistently delivers high-quality guest experiences with a focus on building guest relations and exceeding guests expectations.
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They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
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Verifying guest details upon arrival and allocating guest rooms.
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The Guest Services Representative represents the hotel to the guest throughout all stages of the guest's stay.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Representative jobs
The Guest Services Representative will ensure the guests have a great experience.
01/27/2022: New York, NY
A guest service representative generally needs to have excellent communication skills.
12/31/2021: Lafayette, LA
Listen, understand and take action.
01/18/2022: Chico, CA
Measure and analyse customer feedback.
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They also do greetings upon arrival of the guest and making them feel welcomed
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Step 3: View the best colleges and universities for Guest Services Representative.
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