POSITION SUMMARY:

Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.

As an In-Room Dining specialist, you create an intimate dining experience within the guest room, while providing world class service. Outside of the guest room dining experience, our specialists assist with making magical moments for our guests through delivery of amenities & other special guest requests. You will provide extraordinary guest service – going above and beyond in all situations.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

• Maintain & adhere to all resort service standards & expectations.
• Ability to prioritize tasks & having an keen eye for detail, including but not limited to mise en place, table setups, checklists
• Working & communicating as part of a cohesive team
• POS – point of sales – knowledge
• Basic computer (pc) knowledge & usage
• Obtain & maintain a RAMP certificate through the state of PA
• Maintain & care for department assets, including but not limited to serviceware, tables, room service vehicle.
• Adhere to SOS – sequence of service – for an in room dining experience, meeting all standards.
• Stay up to date on menu knowledge & allergy awareness.
• Assists with guest requests from guest profiles in our RMS – sevenrooms/Host, including but not limited to contact information, preferences, information to create real life magic (anniversaries, birthdays, personal preferences, etc).
• Excellent communication skills, with proper phone etiquette
• Ability to prioritize multiple tasks & maintain collective & genuine in high volume situations.
• Adheres to SOPs, including but not limited to phone etiquette, personal appearance, timing & attendance, guest interactions.
• Maintaining a luxury mini bar amenity, including a variety of high-end retail food & beverage items.
• Adhere to cash handling & proper tender transactions.
• Knowledge of menus for all food & beverage operations, in additional to general & accurate resort information
• Other job duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Friendly and out-going personality.
• Excellent communication skills.
• Ability to stand up to 8 hours at a time, use stairs if necessary
• Valid driver’s license & comfortable driving a company vehicle responsibly adhering to state driving regulations.
• Must be able to speak the English language fluently.
• Ability to perform basic mathematical functions.
• Must be able to handle high-pressure situations.
• Customer service experience preferred; room service experience preferred.
• Must be able to work a variety of shifts – including but not limited to holidays, weekends, evenings, early mornings & overnight shifts.
• Strong organizational skills.
• Ability to effectively perform multiple tasks.
• Ability to interface professionally with business contacts and customers.
• Strong understanding of hospitality industry helpful.

These skills and abilities are typically acquired through the completion of a high school diploma or equivalent, as well as through a minimum of 2 years of experience in a guest service role.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

WHY WORK FOR NEMACOLIN?

Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.

As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!

ASSOCIATE PERKS:

What is in it for you? As a Nemacolin associate, you won’t just have a bright future — you’ll have a bright present! You are invited to join our warm, supportive community, where you’ll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.

• Attractive 401(k) plan
• Paid vacation, holidays, and personal hours
• Family medical, dental, and vision insurance. Long-term and short-term disability insurance
• Employee and educational assistance program
• Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
• On-site uniform and dry-cleaning services
• Discounted meals during breaks in associate break areas

Wisteria Associate Community- Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities.

Associate Recognition programs- Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

• Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles.
• Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.

(Keywords: Room Service, Delivery, Restaurant, Busser, Food Runner, Server Assistant, Food Service, Customer Service, Pennsylvania, Hotel, Hospitality)