POSITION SUMMARY :

Here at Nemacolin, our associates know to Expect the Unexpected You have come across the career opportunity where entertainment and excitement are the job description.

This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.

In this position, you will be responsible for creating Real Life Magic for our guests by providing the highest level of service to internal and external guests on all catered events.

We require you have at least one year serving experience in a fast-paced and formal restaurant setting, a reputable catering provider or a high-volume conference center / convention hotel.

Your training will be built on the skillset you already have. The ideal applicant for this highly sought-after job is naturally going above and beyond under heavy workload, enjoys adapting to constantly changing customer requests and takes pride in accomplishing challenging tasks.

ESSENTIAL FUNCTIONS :

The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

• Delivers impeccable service to internal and external guests while complying with all Nemacolin brand standards
• Studies and understands Banquet Event Orders (BEO) assigned to them, identifies tasks related to BEOs
• Executes tasks assigned to them in an efficient, safe and cost effective manner
• Studies and memorizes the food and beverage selections on the BEO paying particular attention to dietary restrictions
• Keeps the work area immaculate both Front and Heart of House
• Utilizes their excellent communication skills with both internal and external guests, using approved and appropriate language.
• Takes part in training new associates and redirecting fellow associates when necessary, suggests improvements and ideas to management and reports any violations of Nemacolin standards
• Takes utmost care of equipment, venues and other Nemacolin assets, reports damages or malfunctions immediately to Banquet leadership
• Other job duties as assigned by the Banquet Captain or Banquet Management

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED :

• Friendly and out-going personality
• Ability to walk up to 8 hours at a time and to bend
• Ability to lift up to 25 lbs
• Must be able to speak the English language fluently
• Ability to perform basic mathematical functions
• Must be able to handle high-pressure situations
• Must be able to work a variety of shifts including holidays, weekends, evenings, etc.
• Must possess strong organizational skills.
• Must be able to demonstrate basic liquor, beer and wine knowledge
• Must be and remain RAMP certified.
• Must have thorough knowledge of table setting and food and beverage service
• Must be able to cross-train in Banquet Bartending or other hotel outlet’s Front of House roles
• Must possess a drivers license

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and / or members of management.

It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

WHY WORK FOR NEMACOLIN?

Experience the magic of Nemacolin. Reaching across 2,200 acres in the Laurel Highlands of Southwestern Pennsylvania, Nemacolin offers guests a getaway like no other.

Elevated accommodations range from the thrilling grandeur of The Chateau and modern elegance of Falling Rock both recipients of the Forbes Travel Guide 2022 Awards to the refreshing ease of The Lodge as well as The Homes and The Estates.

• And that is just the beginning! Nemacolin comes to life with show-stopping dining from the Forbes Five-Star and AAA Five-Diamond Lautrec;
• two championship, Pete Dye-designed golf courses; award-winning spa and wellness services; Orvis-endorsed fly fishing; countless outdoor activities;

and snow sports, shopping, wildlife experiences, art tours, magical seasonal events, and limitless fun for all. Adventure awaits.

At Nemacolin, we strive to attract, retain, and develop the best and the brightest talent in the field. Unique amenities and a strong track record of exceeding industry standards make Nemacolin an employer of choice for those looking to pursue opportunities in areas such as lodging and guest services, food and beverage, recreation, culinary arts, golf, and retail, among others.

Through a variety of training initiatives and a strong commitment to career development programs, we believe that we can help our associates to develop the skills necessary to advance within our organization.

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs :

Opportunities for advancement At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry.

Nemacolin prides itself on promoting from within the organization, and many of our mid and upper-level managers began in entry-level positions and advanced into their current roles.

Associate Recognition programs Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and ability to consistently exceed guests’ expectations.

Each month, associates can nominate others who have provided exceptional service, demonstrated leadership capabilities, or excelled in their areas of expertise.

Winners receive an award for their efforts and are recognized by members of management.

Mentoring and coaching programs As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.

AWARDS & ACCOLADES

Nemacolin has consistently been recognized in the hospitality industry for providing superior customer service and outstanding facilities.

We are very proud of what we have accomplished, and we would like to have the opportunity to share our enthusiasm with you.

Some of our accomplishments include the Forbes Travel Guide Five-Star rating, the AAA Five-Diamond rating, the Trip Advisor Certificate of Excellence, and a variety of other awards from Condé Nast Traveler, and Golf Digest, just to name a few.

Year-Round Referral Incentive - Receive a reward of $250.00 when you refer a new applicant who is hired and is employed for a minimum of 90 days! Receive a second reward of $250.

00 when the referred associate continues their employment for a total of 6 months and a reward of $500.00 when the referred associate achieves one year of service!

Seasonal Referral Incentive - Receive a reward of $100.00 when you refer a seasonal applicant who is hired and is employed for a minimum of 60 days (rewards not applicable for rehires)!

ASSOCIATE DISCOUNTS AND BENEFITS

• An attractive 401(k) plan
• Paid vacation, holidays, and personal hours
• Family medical, dental and vision insurance
• Long-term & short-term disability insurance
• Employee assistance program
• Educational assistance
• Local and resort discounts
• On-site uniform and dry-cleaning services
• Discounted meals during breaks in the associate break areas
• Enterprise - A Nemacolin account has been set up for associate car rentals through Enterprise at a discount rate.
• X-Plan Ford Pricing - As a Ford Partner, Nemacolin gives you the ability to purchase or lease eligible vehicles at Ford Motor Company’s XPlan Pricing.

The discounted prices are good on new, leased, or used vehicles. Your family members in the same household are also eligible to receive discounted prices, just because you work at Nemacolin.

• Verizon Wireless - A Nemacolin account has been set up for associate to receive a 17% discount
• AT&T Wireless - A Nemacolin account has been set up for associate to receive a 13% discount
• Sprint Wireless - A Nemacolin account has been set up for associate to receive a 15% discount
• 84 Lumber - 17 % (associate must pay to haul).

Keywords : Banquets, Restaurant, Busser, Food Runner, Server Assistant, Food Service, Customer Service, Pennsylvania, Hotel, Hospitality)

Last updated : 2024-04-27