Personal Stylist Sales Mclean-()

Description

Neiman Marcus Group is a relationship business that leads with love in everything we dofor our customers, associates, brand partners, and communities.

Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.

Your Role

The Personal Stylist is responsible for acquiring, cultivating, and maintaining relationships with loyal and high potential clients through curated, personal luxury experiences.

Personal Stylists are style and wardrobe experts that can sell across all divisions, both in-person and through digital selling.

Deeply committed to fostering client relationships by creating the ultimate client experience, with intimate and ongoing personalized connection, inside and out of Neiman Marcus.

What Youll Do

Relationships and Experiences

Fosters and deepens client relationships in a personalized way

Partners with clients in creating their style and addressing their needs

Anticipates the clients needs based on personalized knowledge before the client even asks

Interacts with clients by appointment and visits clients outside of store for styling needs

Driver of customer cultivation; responsible for creating individualized strategies to develop / nourish existing client base and foster / grow new client pipeline;

Achieves top (loyal) client retention goal (KPI)

Establishes and maintains a strong local community network through philanthropic involvement, partnerships as well as attending social and seasonal events

Strategically leverages Private Client Relations / VIC experiences for Top and High potential clients

Partners with Personal Stylist Manager to strategize, plan and deliver extraordinary and personalized events for their clients

Styling Expert and Selling Skills

Provides highly personalized edits and advises client on fashion, trends, brands, and events

Demonstrates elevated levels of passion, creativity, and style expertise

Provides personalized recommendations based on expert product knowledge and deep understanding of client taste

Combines an omnichannel approach and expert styling skills to sell merchandise across all channels

Utilizes selling tools and store technology to sell across all channels effectively

Maximizes the benefits of the InCircle program for clients

Achieves personal sales and average divisions sold per customer goals (KPI)

What You Bring

Expert in selling across all categories and is knowledgeable about product

6-8 years of relevant experience, luxury retail fashion experience preferred

4-year degree preferred

Proven track record achieving business results

Excellent oral and written communication skills

Strong attention to detail

Win together" mentality

Basic proficiency with MS Office Product Suite, advanced proficiency preferred

Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holiday

Competencies

Passion for People

Approaches each internal / external customer interaction in the spirit of developing a trusting, long-term relationship

Strong problem-solving skills, takes ownership of internal / external customer problems and resolves them quickly

Consistently displays responsible, honest and ethical behavior towards peers, customers, partners, vendors and others in the organization

Passion for Business

Continually expands personal knowledge of new products, services, solutions and / or offers, and uses that knowledge to gain internal / external customers

Thinks creativity when faced with business challenges / opportunities; exhibits a can-do attitude and willingness to overcome challenges

Proactively shares information, best practices, and new ideas with team to improve business and performance

Uses critical thinking skills to analyze problems and to recommend viable solutions

Personally, champions change initiatives, explaining benefits and challenges of change to team and others impacted

Passion for Personal Growth

Continuously builds skills and knowledge through training, coaching, and career experiences

Conveys energy and enthusiasm for Neiman Marcus Group and personal work

Adapts personal approach in response to diverse situations and people

Responds to unexpected changes in work environment with creativity and resilience; Demonstrating flexibility and ability to adapt to changes

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Primary Location

United States of America-Virginia-FAIRFAX-Mclean-Tysons Galleria

Retail Store Sales

Job Posting

Jan 26, , 11 : 03 : 32 AM

Overtime Status

Non-exempt

Last updated : 2024-05-12