Vendor Account Operations Manager

Are you looking for a place where you can bring your drive?

Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your drive to the table as we unlock new doors together, taking your career to the next level.

Bring your experience and be empowered to innovate.

As an Vendor Account Operations Manager on the Neighborly ProTradeNet team, a typical day for you will include:

• Optimize Vendor Programs: Ensure vendor programs are executed effectively, directly affecting the quality and profitability of those programs.

• Identify Improvement Opportunities: Engages in conflict resolution, proactively improves program execution, and strengthens vendor relations to enhance program success.

• Accurate Revenue Tracking: Validate the accurate tracking and reporting of participation and revenue, essential for understanding program performance and identifying growth opportunities.

• Agreement Compliance: Monitor and enforce internal and external compliance with vendor agreements to ensure vendor relationships are steady and profitable.

• Renew and Renegotiate Contracts: Play a critical role in contract renewals and renegotiations, aiming to secure better financial terms and program conditions, thereby boosting revenue and overall program success.

• Digital Programs: Learn and use various software systems in the performance of your duties which may include working with Excel spreadsheets, word processing, email software, contact management systems, trading partner's intranet site, content management system, conferencing software, presentation software, and other software, hardware and operation systems as necessary.

• Meeting Engagement: Assist in the planning and execution of strategy meetings, conferences, Reunion, regional meetings and other company-sponsored meetings; may attend conferences, meetings and/or trade shows upon request.

Bring your skills and be inspired to achieve success.

(Required qualifications)

• Experience: Five (5 ) years of customer service experience or related fields required

  • Two (2 ) years of experience in contract facilitation and/or execution

• Skills:

  • Self-motivation, proactive problem-solving, and a high desire for order and details will be required to thrive in this role

  • Creativity and attention to detail

  • Ability to stay organized and on track.

  • Enthusiastic learner with a positive attitude

  • Outstanding communication skills

  • Mastery of MS Office

  • Problem-solving

  • Sense of humor

• Education: Bachelor's degree or equivalent preferred

• Schedule / in-office requirements: Remote or Hybrid (Waco, TX or Irving, TX)

Bring your goals and be enabled to reach them.

• Competitive Pay: Commensurate with experience

• Schedule: Full-time M-F

• Benefits: Check out our benefits offerings here

• Financial Benefits: Equity and annual bonus opportunities

• Perks: Paid time off, Paid holidays, Recess breaks, wellness programs

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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