PRIMARY FUNCTIONS: The Clinic Navigator assists the nurse coordinator and other members of the medical team with a variety of duties essential to daily clinic operations and patient care.

 ESSENTIAL DUTIES/ RESPONSIBILITIES:

• Acts as member of the clinical team to support co-workers and ensure patient needs are met. 

• Answers phone calls from patients, staff, and outside agencies.

• Takes phone messages and communicates messages to the nurse coordinator or other team members as appropriate. 

• Assists patients with making appointments. 

• Follows up with patients as necessary to maintain continuity of care. 

• Obtains records from other healthcare providers as needed. 

• Utilizes time productively by addressing telephone encounters and patient documents in a timely manner. 

• Conducts vaccine inventory and places orders as needed. 

• Routinely stocks patient exam rooms with needed supplies.

 • Maintains medical supply inventory and places orders as needed. 

• Performs and documents quality control on waived testing equipment as required. 

• Consistently interacts with patients and staff in a manner that reflects favorably on the organization and promotes teamwork. 

• Actively participates in team huddles and assists in process improvement. 

• Performs other duties as necessary and may rotate to other sites as determined by nurse coordinator. 

QUALIFICATION/EDUCATION and/or EXPERIENCE REQUIREMENTS: 

• Good oral and written communication skills in English. Bilingual in Spanish preferred. 

• Attention to detail and excellent technical skills. 

• Good interpersonal skills.