1 Telephone Operator Job in Blasdell, NY
Neighborhood Health Center is Hiring a Telephone Operator Near Blasdell, NY
At Neighborhood Health Center, you’ll find a kind and rewarding workplace with a fulfilling mission of providing impactful healthcare while striving for health equity. Neighborhood is the largest and longest serving Federally Qualified Health Center (FQHC) in Western New York. Together, we provide high quality care to diverse individuals and families, regardless of ability to pay.
Responsibilities:
- Answers telephone in a polite and professional manner
- Responsible for answering inbound calls and maintaining a response rate in accordance with organizational standards
- Properly directs calls that need immediate attention to the appropriate department/staff
- Schedules appointment for all departments and locations in accordance with organizational guidelines
- Responsible for verification of all patient information. Corrects and updates patient information in the computer system and obtains preferred usual provider on all patients
- Utilizes the EMR to send clinical messages to the appropriate departments
- Assures all messages contain complete and accurate data
- Documents cancelled appointments in the computer
- Confirms appointments as directed
- Cross trains in all functions of the Patient Service Representative and works in the position as directed
- Assures the provider schedules are full and utilizes various reports to complete this task. These reports include, but are not limited to, the recall report, outreach reports and no show lists
- Reviews reports to add patients appropriately into the recall list
- Other duties as assigned
Requirements:
- Minimum one year Call Center/Telephone Customer Service experience is required
- Allscripts PM knowledge preferred but not required
- Must be able to read, write and speak the English language. A second language of Spanish is preferred
- Polite and professional phone rapport
- Good communication skills
- Commitment to superior customer service
- Ability to work efficiently, completing a variety of tasks
- Comfortable maintaining accuracy while working at a fast pace
- Be available to work Monday thru Friday from 8:00 am to 6:00 pm
Hourly Rate: $16.50 - $17.00 an hour (based on a full-time, 40 hour work week). Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other position related components.
Why Neighborhood?
There are many fantastic benefits to a career at Neighborhood. We offer a kind, diverse, team-based work environment with competitive compensation and potential bonus, as well as comprehensive benefits, including medical, dental, life insurance, 403b match, health savings accounts, generous paid time off and loan forgiveness, if applicable.
Neighborhood Health Center is an equal opportunity employer that is committed to the practice of equity and inclusion.
Job Type: Full-time
Pay: $16.50 - $17.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Telephone Customer service: 1 year (Preferred)
Work Location: In person
Job Summary
Full Time
Ambulatory Healthcare Services
$34k-41k (estimate)
03/01/2024
08/31/2024
nhcoregon.org
PORTLAND, OR
50 - 100
2010
Private
<$5M
Ambulatory Healthcare Services
Related Companies
The job skills required for Telephone Operator include Customer Service, Call Center, Life Insurance, Communication Skills, Employee Assistance Programs, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Telephone Operator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Telephone Operator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Telephone Operator positions, which can be used as a reference in future career path planning. As a Telephone Operator, it can be promoted into senior positions as a Receptionist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Telephone Operator. You can explore the career advancement for a Telephone Operator below and select your interested title to get hiring information.
If you are interested in becoming a Telephone Operator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Telephone Operator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Telephone Operator job description and responsibilities
A telephone operator typically performs tasks that cannot easily be automated.
02/03/2022: Greenville, SC
Collect calls normally require the assistance of a trained telephone operator.
02/13/2022: Peoria, IL
Most of the time, an operator can give both an address and telephone number for both new and established listings.
01/20/2022: Mcallen, TX
On a daily basis, Telephone Operators perform clerical duties such as typing, proofreading, and sorting mail.
01/26/2022: Baltimore, MD
May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
03/23/2022: Oakland, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Telephone Operator jobs
Switchboard operators are becoming less and less common as most companies have their communications handled by automated systems.
01/28/2022: Pueblo, CO
Phone operators are essentially customer service personnel, and need to have a certain set of skills.
03/03/2022: Fort Wayne, IN
Each telephone was wired to a telephone exchange established for a town or area.
04/16/2022: Mobile, AL
At the turn of the 21st century, the oldest parts of the telephone network still use analog technology for the last mile to the end user.
03/27/2022: Tacoma, WA
Several large private telephone networks are not linked to the PSTN, usually for military purposes.
03/25/2022: Portsmouth, OH
Step 3: View the best colleges and universities for Telephone Operator.
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