Job DetailsLevelExperiencedJob LocationTualatin SBHC - Tualatin, ORPosition TypeFull TimeEducation LevelVocational CertificateSalary Range$22.91 - $28.93 HourlyJob ShiftDayJob CategoryNonprofit - Social ServicesDescriptionWho We Are:Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support.NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law.Why work with us?We are a non-profit organization, passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily.We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, generous 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance.Our employees voted NHC a Top Workplace in 2020, 2021, 2022, and 2023!Job Title: School-Based Lead Certified Medical AssistantDepartment: Medical Reports To: Clinic ManagerWork Type: On-Site at Tualatin High School & Beaverton Merlo High SchoolClassification: Full-Time, Non-ExemptSchedule: Mon. - Fri., 8am - 4:30pmLanguage Differential: EligibleSUMMARYUnder the support and management of the Clinic Manager and MA Program Manager, the Lead Certified Medical Assistant supports and provides leadership to the Certified Medical Assistants. Leads all activities of the Medical Assistants while performing day to day Medical Assistant duties. Responsible for ensuring proper staffing levels are maintained at all times. The Lead Certified Medical Assistant will provide exceptional and compassionate customer service to patients and visitors in a patient-centered medical home (PCMH) and demonstrates NHC's mission and values.They must be able and willing to handle tasks within the clinic according to established procedures and protocols, as to provide a seamless experience for the patient. The Lead Medical Assistant is responsible for ensuring the delivery of quality care to patients in accordance with individual needs, physician orders, and standards of care. Essential Job DutiesCoordinates daily administrative duties, including schedules, medical assistant assignments, and patient care.Mentors and trains new Medical Assistants and provides support and guidance to all staff members.Escalates concerns appropriately to Clinic Manager and MA Program Manager.Attends and can lead daily clinic huddles.Develops and communicates daily clinic schedule.Monitors Teams chats and responds appropriately.Supports colleagues with resources, guidance, and hands-on collaboration as necessary.Oversight of medical and lab supply ordering and expiration managementCollaborates with Lead Medical Assistants across all NHC sites.Partners with MA Program Manager and other leadership to create and deliver training for new and existing medical assistants who need further training or support.Serves as MA Subject matter expert (SME) for medical services or programs.Manages shift safety, adherence to policies, and compliance with regulations.Develops and/or delivers clinical updates to medical assistants as appropriate. Performs audits of workflows according to NHC standard work.Collaborates with Clinic Manager and MA Program Manager on the day-to-day operations and performance of Medical Assistants.Collaborates with Clinic Manager, MA Program Manager, and other clinic leads to create standard work, checklists, and job aides for Medical Assistants.Assigns tasks and patient assignments to Medical Assistants. Monitors Epic in-baskets and directs coverage for in-basket work.Monitors and reports on team-defined Key Performance Indicators to Clinic Manager and MA Program Manager.Attends organizational meetings as delegated by the Clinic Manager and MA Program Manager. Effectively manages assigned projects in collaboration with key stakeholders and relevant staff.Essential duties inclusive of all responsibilities and skills included in the Certified Medical Assistant Job description.Performs other duties as assigned.QualificationsQUALIFICATIONSDon't think that you meet every single requirement? Studies have shown that women, people of color, people with disabilities, and LBGTQ people are less likely to apply to jobs unless they think they meet every single qualification. At Neighborhood Health Center, we are dedicated to building a diverse, inclusive, and authentic workplace; so, if you're excited about this role, but your past experience doesn't align perfectly with every preferred qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles.Education and/or ExperienceThis position requires a high school diploma or equivalent. A minimum of one year of Certified Medical Assistant experience is required, with demonstrated knowledge, skills, abilities, and behaviors required below.Experience in primary care or family medicine is preferred.Previous EPIC or EHR experience is preferred.Ability to fluently speak, read, and write in Spanish is highly preferred.License and/or Certification RequirementsCertification through a nationally recognized Medical Assistant Certification program is required: AAMA, NCCT/NCMA, AMCA, ARMA, RMA. Active BLS certification is required. Knowledge, Skills, Abilities & BehaviorsStrong communication skills.Has strong foundational clinic knowledge and skills on which to base judgments and make decisions.Maintains composure under stressful situations.Demonstrates sound judgment and problem-solving skills.Exemplifies leadership abilities and values.Ability to take and record vital signs and perform assigned CLIA waived lab tests.Basic knowledge of medical terminology.Ability to work in a fast-paced environment.Ability to communicate professionally both verbally and in writing. Ability to comply with all HIPAA, OSHA, and Neighborhood Health Center policies and procedures. Knowledge of Safety Data Sheet (SDS).Ability to multitask between front office and back-office duties.Ability to answer and utilize multi-line telephone.Ability to learn and adapt to changing information and/or policies and procedures.Must be able to display sensitivity to the population and patients served.Must be able to demonstrate a record of reliable attendance and punctuality.Working knowledge and proficiency of MS Office Suite (Outlook, Word, Excel) and desktop publishing software.Ability to proficiently use EPIC Electronic Health Record.Ability to enter in data accurately with attention to detail.WORKING CONDITIONSWork EnvironmentThe noise level in the work environment is usually moderate to loud, based on patient volume.As a result of high patient volume, this position experiences stressors that come along with a fast-paced environment. Must be able to travel during the workday and/or cover at other locations as needed.While performing the duties of this job, the employee is occasionally exposed to toxic chemicals or blood borne pathogens and regularly handling contaminated sharp instruments. Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Regularly sit while working on the computer; use hands and fingers to handle, control or feel objects tools or controls; repeat the same movements when entering data; ability to differentiate between colors, shades, and brightness; read from a computer screen for extended periods of time.Frequently stand and walk around the office to gather supplies, required to do filing, use office equipment, or collaborate with patients or employees.Occasionally stand, stoop and lift or move objects, equipment and supplies weighing approximately 20-25 pounds up to 40-50 pounds.Speak clearly so listeners can understand.Hear and understand the speech of another person.Neighborhood Health Center Employment Offers are contingent on successful completion of reference checks, background checks, drug screening for illegal substances, Tuberculosis, and any position specific credentialing or licensure requirements.