Nebraska Truck Center has an immediate opening for a Service Advisor in our Grand Island location. The successful service advisor candidate will have excellent communication and interpersonal skills necessary to work as the main contact between our customers and our service shop. The service advisor is responsible for selling our services to our customers and ensuring all of our customers’ needs are correctly addressed.

--QUALIFICATIONS--

• Possess exceptional customer service, organization and time management skills
• Excellent verbal and written communication skills
• Familiarity with Detroit, Cummins and Freightliner products a plus, but not required
• High School Diploma required
• Expediting incoming service calls

--ESSENTIAL DUTIES

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customer’s vehicle problems accurately and clearly on write up sheet.
• Obtains customer’s signature on write up sheet or on electronic write up; provides customer with a copy.
• Checks vehicle warranty & if any recalls are needed.
• Refers to service history and recommends additional needed service.
• Establishes customer’s method of payment. Obtains credit approval, if necessary.
• Advises customers on the care of their vehicle and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes “promised time.” Checks with dispatcher, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas and all keys are marked and put away correctly.
• Explains completed work and all charges to customers.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Maintains a professional appearance.
• Keeps work area clean.

-- BENEFIT PACKAGE --

• Health, Dental, Life Insurance (starting the 1st of the month after hire date)
• Short Term & Long Term Disability
• Flexible Health Savings Account
• Paid Vacation
• Paid Holidays
• 401K & Company Match
• Monthly Bonus
• Employee Referral Bonus Program
• Direct Deposit
• Factory and In-House Continuing Education
• Free Uniforms
• Professional and Clean Workplace
• Drug Free Workplace
• Allowance for Steel Toed Shoes
• Military Reserves and Guards Welcome

-- ABOUT US --Nebraska Truck Center is a family owned Freightliner & Western Star dealership that has been around for over 50 years. We have three locations in Central Nebraska – offering parts, sales and service in Grand Island & North Platte – with a body shop & salvage yard in Hastings. Company-wide we employ approximately 90 people. To learn more about us, visit http://www.nebraskatruck.com.

-- APPLY TODAY --

If you're self-motivated and looking for a challenging career with a growing company and a fun environment, please apply with us!

Employer is an Equal Opportunity Employer / Pre-Employment Drug Testing Required

Job Type: Full-time

Job Type: Full-time

Pay: $43,000.00 - $53,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Day range:

• Monday to Friday
• Rotating weekends

Shift:

• 8 hour shift

Experience:

• Heavy Truck Dealer: 2 years (Required)

Work Location: In person