Purpose of Job Provides maintenance and support of the user experience for the clinical information systems. Job Requirements Education Bachelor#s Degree in Health Care, Business or related field required. Experience Minimum 3 years of clinical experience working in a health care field or training related to computer applications. License/Certifications Licensure preferred. Registered Nurse license preferred. Holds a Basic Life Support (BLS) or must obtain within 6 months of hire date. Skills/Knowledge/Abilities Skill using computers and office equipment. Skill organizing and prioritizing work. Skill with verbal and written communication. Knowledge of Microsoft Office suite. Knowledge of software, hardware and clinical information support functions. Basic knowledge of Project Management. Ability to interact with all levels of health care end users to provide support and training. Ability to support, analyze, define and resolve user application and process issues/concerns. Ability to communicate effectively both verbally and in writing. Ability to balance change and continually strive to improve customer satisfaction. Ability to participate in problem-solving activities, task assignments and demonstrate consistent results. Ability to effectively prioritize and manage concurrent activities. Essential Job Functions Essential Function I Evaluates/enhances the user experience of clinical information systems. Provides one on one at the elbow/remote support for all users. Supports end users during application implementations. Ensures data privacy, confidentiality and security. Acts as a liaison between end users and IT. Evaluates end user interaction with computer hardware and use of applications. Collects data to evaluate proposed system changes to maximize efficiency and safety. Conducts audits of system output. Communication/collaboration with all Health System affiliates to ensure integration. Facilitates/participates in Informatics councils for system change input/analysis. Prioritizes and coordinates with IT to maintain existing system via change requests. Collects specifications for changes from end user. Prepares/maintains change source documents in accordance with auditor requirements. Processes change requests to IT via established procedures. Provide status updates to requesting end user/business as needed/requested and upon completion. Provide training upon completion of work. Ensures standardization across affiliates. Participates as a member of a project team for implementation of new/upgrade of applications. Participates in project teams during design and development. Documents current practice/workflows of assigned end users. Works independently on assigned tasks. Completes assigned projects according to established timeline. Identifies project obstacles and assists in finding a resolution. Conducts clinical application training for end users. Develops training curriculum/materials for new applications according to established training plan. Trains new applications according to developed training plan. Ensures new employee training curriculum is regularly reviewed/updated to incorporate changes to application. Develops Computer Based Training Modules. Test applications to assure functionality. Ensures adequate testing of new application/code for primary user positions. Updates test scripts. Maintains and utilizes knowledge of national trends to enhance informatics practice. Maintains/updates knowledge in Cerner applications by regular use of uCern. Participates in hosted reference calls. Participates in off hour/weekend call rotation. Essential Functions II Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management. Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures. Other duties as assigned.