Description

Position Overview:
Near North Health is seeking a dedicated and compassionate Patient Service Representative to join our team. This role is more than just a job; it's an opportunity to be part of the community healthcare movement, advocating for social justice and health equity. We are looking for someone with a passion for making a difference in the lives of those we serve, embodying the spirit of exceptional customer service akin to the high standards seen in renowned customer-focused organizations.

What We Offer:

• A role in a forward-thinking community healthcare organization.
• Opportunities for personal and professional growth in a supportive environment.
• Competitive compensation and benefits.

How to Apply:

Please submit your resume and a cover letter explaining your interest in community healthcare and how your experience makes you a perfect fit for this role. 

Near North Health is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position Summary:

Essential Duties and Responsibilities:

1. Customer Service Excellence: Deliver outstanding customer service to patients, visitors, and staff. Provide assistance with a warm, welcoming attitude, ensuring a positive experience at our health center.
2. Patient Registration and Check-In: Efficiently handle patient registration and check-in processes, verifying information and ensuring accuracy.
3. Appointment Scheduling: Manage appointment scheduling, both in person and over the phone, accommodating patient needs and preferences.
4. Information Dissemination: Provide patients with information about services, wait times, and other inquiries in a clear and respectful manner.
5. Phone Communication: Handle incoming calls, addressing inquiries, and routing messages to the appropriate departments.
6. Problem Solving: Address and resolve patient inquiries and concerns promptly. Escalate complex issues to the Manager of Patient Experience when necessary.
7. Cultural Competence: Display sensitivity to the cultural and linguistic needs of our diverse patient population. Strive to provide inclusive and respectful service to all.
8. Technology Proficiency: Utilize electronic health records (EHR) systems and other office software efficiently. Adapt to new technologies as required.
9. Patient Confidentiality: Strictly maintain patient confidentiality in accordance with HIPAA and state privacy guidelines.
10. Administrative Support: Perform administrative tasks such as filing, copying, and data entry as required.
11. Team Collaboration: Work collaboratively with other staff members to enhance the patient experience. Participate in team meetings and contribute to continuous improvement initiatives.

Education and Qualifications:

Education Requirements: High school diploma or equivalent.

Qualifications:

• Proven experience in a customer service role, preferably in healthcare, hospitality, or a related field.
• Excellent verbal and written communication skills.
• Basic understanding of medical terminology and healthcare practices is desirable.
• Proficiency in office software and electronic health records systems.

Skills:

• Compassionate, patient, and empathetic demeanor.
• Strong organizational and multitasking abilities.
• Professional and confidential in handling patient information.
• Adaptable, resilient, and capable of working in a fast-paced environment.

Additional Requirements:

• Flexibility to work non-traditional hours including Saturdays and evenings as needed.
• Availability to work across different site locations within the health system may be required.

Qualifications

Education and Qualifications:

Education Requirements: High school diploma or equivalent.

Qualifications:

• Proven experience in a customer service role, preferably in healthcare, hospitality, or a related field.
• Excellent verbal and written communication skills.
• Basic understanding of medical terminology and healthcare practices is desirable.
• Proficiency in office software and electronic health records systems.

Skills:

• Compassionate, patient, and empathetic demeanor.
• Strong organizational and multitasking abilities.
• Professional and confidential in handling patient information.
• Adaptable, resilient, and capable of working in a fast-paced environment.

Additional Requirements:

• Flexibility to work non-traditional hours including Saturdays and evenings as needed.
• Availability to work across different site locations within the health system may be required.