11 Technical Support Specialist Jobs in Andover, MA
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ndd Medizintechnik AG is Hiring a Technical Support Specialist Near Andover, MA
Tasks
- Provide technical support for hardware and software inquiries.
- Troubleshoot system issues via remote support, phone, email, and ticketing tools (Salesforce).
- Diagnose and repair of devices, conduct tests, and maintain comprehensive documentation.
- Collaborate across global departments like R&D, Quality, and Product Management to enhance product development continually.
About the position
Join our dynamic team in Andover, MA, as a Technical Support Specialist and become an integral part of our mission to provide exceptional support to our customers. We are dedicated to continuous improvement and innovation in the field of lung function testing. We offer an attractive compensation package & benefits in a family friendly environment.
Your profile
- Possess a technical / IT education or equivalent experience with a strong grasp of technical concepts.
- Demonstrates excellent communication skills, with the ability to engage and assist customers effectively.
- Skilled in analytical and systematic troubleshooting and resolution.
- Experience with repairing, testing, or assembling medical devices is an advantage, as well as experience in the respiratory field.
- Good Spanish language skills (Support LATAM)
- Exhibit reliability, independence, precision, and accountability in work.
- Enjoy teamwork, collaboration, and has a curious, solution-oriented, and technology-driven mindset.
Why us?
We are an equal opportunity employer and offer an exceptional work environment tailored to support your success. You'll receive thorough training, access to professional tools and technologies, and work alongside global and supportive colleagues in an inclusive and diverse culture.
If you are ready to contribute your skills to our team, please submit your resume by clicking the apply button and uploading it to our recruiting tool, and let us know why you are the perfect fit for this role. We look forward to get to know you!
Contact
ndd Medical Technologies, inc.
300 Brickstone Square
Suite 604
Andover, MA 01810
Phone: 1-978- 470-0923
About us
ndd Medical Technologies is a leading company and innovator in pulmonary function testing devices. For more than 25 years, ndd has created solutions that improve early detection of chronic lung diseases, including COPD and asthma. Today, ndd offers unique spirometry and pulmonary function testing devices that are available in more than 100 countries around the globe.
Job Summary
Full Time
$92k-115k (estimate)
05/13/2024
05/23/2024
The job skills required for Technical Support Specialist include Technical Support, Communication Skills, Collaboration, Innovation, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
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A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
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Technical support specialists provide computer support for organizations or businesses.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
01/23/2022: San Antonio, TX
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/01/2022: Springfield, IL
To become tech support, at minimum, an associate degree or certification with on-the-job training.
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Trains customers on how to use hardware and software.
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Be an Oracle Certified Associate.
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Step 3: View the best colleges and universities for Technical Support Specialist.
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