NBM is currently seeking a Field Service Technician for the Boston area to perform all service work on our filtered water systems, including bottle less water coolers, ice machines, and sparkling water dispensers. This includes installations, maintenance repairs, and preventative maintenance. The Field Service Technician also acts as the face of NBM providing a positive customer service experience during site visits. The Field Service Technician reports to the Field Service Manager and will operate a company vehicle. We provide an extensive hands-on training process upon hire.

A typical schedule for a Field Service Technician is Monday-Friday, 8:00AM-5:00PM. This may slightly vary depending on work load.

Responsibilities:

• Responsible for troubleshooting product for required repairs
• Routinely change water filters, clean and sanitize water tanks, change UV bulbs and clear water lines
• Visually inspect for leaks and malfunctions
• Perform service agreement tasks and other job-related duties as assigned
• Responsible for following company and customer safety policies and procedures
• Maintain and comply with company vehicle maintenance policy and procedures
• Technician will have strong technical and mechanical aptitude
• Technician will have familiarity with basic tools and maintain ability to transport both equipment and tools to customer sites
• Electronically transferring customer and company information
• Regular and reliable attendance

Requirements:

• Experience in repair and maintenance
• Technical school degree preferred
• General Computer Skills required
• Must have good verbal and written skills
• Ability to learn the internal workings and repair approaches to repairing water coolers
• Ability to work in a fast pace environment where quantity and quality go hand in hand
• A good driving record
• Physical requirements include ability to bend, squat, walk with heavy equipment, climb ladders, and lift 70 pounds
• Valid driver’s license
• Must be at least 21 years old

NBM is a privately-held, award-winning independent dealer of Sharp, Ricoh, Konica Minolta, HP, KIP, and Lexmark business equipment. We are dedicated to providing our customers with cutting edge technology and locally managed service that their organizations can depend on. We are New England's largest independent Sharp dealer and are one of the top 10 Sharp dealers nationwide. We are also an HP OPCP-Elite Partner. Nationally and locally recognized as a leader in the industry, NBM most recently was named a 2023 Elite Dealer by ENX Magazine.

Job Type: Full-time

Experience level:

• 1 year
• 2 years
• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person

Work Location: In person