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Job Description
Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky.
When you join our team, you'll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally.
And the evolution doesn't stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another.
We're always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience.
But most of all, we're backed by a culture of respect. We embrace authenticity and inspire people to thrive.
What you'll do :
As a Digital L2 Operator at NBC Universal (NBCU), you will be overseeing the distribution and support of NBCU's digital properties including live streams and VOD assets to internal and external distribution partners and platforms.
At the core, this role will oversee a team of L1 monitoring and support personnel within the NBCU Digital Network Operations Center.
This team facilitates the monitoring and control of our digital distribution operation and associated internal infrastructure.
You will manage the day-to-day responsibilities and staffing of the L1 team. The operation will include real-time monitoring of live streams, VOD delivery workflows, internal content processing and management systems, and a set of data aggregation tools across the entire distribution chain.
You will act as L2 support and the primary point of escalation for the L1 team. In conjunction, you help oversee product support and delivery of video across on and off-domain platforms.
Level 1 and Level 2 support will be facilitated by this collective group, including real-time troubleshooting, escalation, resolution, and reporting of issues.
The Digital L2 Operator will be a primary point of inbound and outbound escalations and communication on behalf of the greater Digital Operations organization.
You will also be accountable for measuring and controlling quality across the on-air environment, by driving best practice training, technology, and workflows.
This role is a unique opportunity to help grow a state-of-the-art, cutting-edge, one-of-a-kind facility and team that will pioneer digital delivery and distribution for the industry.
Essential Functions (Responsibilities) :
Qualifications
Desired Characteristics :
Eligibility Requirements :
Additional Information
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.
Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability.
You can request reasonable accommodations by emailing .
Last updated : 2024-05-17
Full Time
Television & Broadcasting
$79k-101k (estimate)
05/19/2024
05/29/2024
nbcuniversal.com
UNIVERSAL CITY, CA
>50,000
1987
STEPHEN B BURKE
$10B - $50B
Television & Broadcasting
The job skills required for Digital operator include Troubleshooting, Attention to Detail, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Digital operator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Digital operator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Digital operator positions, which can be used as a reference in future career path planning. As a Digital operator, it can be promoted into senior positions as a Machine Operator Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Digital operator. You can explore the career advancement for a Digital operator below and select your interested title to get hiring information.