874 Customer Support Manager Jobs in New York, NY
Navytimes is Hiring a Customer Support Manager Near New York, NY
Customer Support Manager At a glance Location: US-NY-New York Posted: 02/22/2022 Closing: 03/21/2022 Degree: Not Specified Type: Full-Time Experience: Not Specified Job description
Bally Sports mission is to build a transformative, participatory sports platform, anchored by the most exclusive and relevant live professional games, that provides fans a year-round opportunity to engage with content and communities they are most passionate about. We are looking for a customer service manager to oversee and develop a team of customer support agents and implement strategies that will help grow and cultivate the Bally Sports audience across all of our digital platforms.
Bally Sports DTC - Customer Support Manager Responsibilities
* Supervise the day-to-day operations of the customer support team
* Improve the customer service experience by listening, polling, and surveying our most engaged and loyal customers
* Create and maintain customer support documents, including but not limited to training and onboarding materials and a working playbook for internal stakeholders
* Make weekly, monthly, and quarterly customer service reports and surveys that will be read by c-level management
* Understand new products/technologies and changing consumer behavior to better enhance the Bally Sports offering
* Create a workflow to ingest, organize and prioritize feedback and bugs found by our users
* Recruit, mentor, and develop customer services agents and create an environment where they can excel
Requirements
* 2 years prior experience in customer facing roles
* Proven working experience as a Customer Service Manager who has supervised a team of remote workers
* Strong attention to detail to be able to manage multiple projects at once
* Excellent knowledge of management methods and techniques
* Advanced troubleshooting and multitasking skills
* Aware of the industrys latest technology trends and applications
* Passion for sports
Sinclair Broadcast Group, Inc. is proud to be an Equal Opportunity Employer and Drug Free Workplace!
#Ballys
Make your mark in Media with Sinclair Broadcast Group, a diversified media company dedicated to connecting people with content everywhere! We have consistently led the broadcast industry since our inception, and now Sinclair owns the largest regional sports network business and one of the largest television broadcast portfolios in the country. In addition, we have affiliations with all of the major broadcast networks, own Tennis Channel, and several multicast networks including TBD and Comet. Our content is distributed over-the-air, on multi-video providers, and through our industry-leading digital media platforms. We also recently launched a free TV streaming service called STIRR. Our success is the direct result of our extraordinary employees and management team who believe in our vision and are dedicated to ensuring a great future for our employees. We are advancing the world of Media and want YOU to join our winning team!
**About the Team**
Customer Support Manager
Job Summary
Full Time
$103k-134k (estimate)
04/23/2024
05/12/2024
The following is the career advancement route for Customer Support Manager positions, which can be used as a reference in future career path planning. As a Customer Support Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Manager. You can explore the career advancement for a Customer Support Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Manager job description and responsibilities
Customer support managers lead teams of customer support specialists to ensure that clients receive assistance with the technical aspects of products or services.
02/25/2022: Spartanburg, SC
The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals.
02/26/2022: Winston Salem, NC
Customer Support Managers listen to the needs and desires of customers and lead a team of Customer Service Representatives.
02/10/2022: Rapid City, SD
They are responsible for overseeing teams of Customer Service Representatives.
04/10/2022: Queens Village, NY
Customer Support Managers build and nurture profitable relationships with old and new customers through excellent customer service with the help of customer service representatives.
03/24/2022: Santa Ana, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Manager jobs
A good CSM have the affinity for multitasking with precision.
02/20/2022: Cincinnati, OH
They also had a thorough knowledge of legislation pertaining to consumer protection.
02/09/2022: Charlotte, NC
Customer support managers must also create an environment where employees feel valuable to the organization.
04/11/2022: Lancaster, PA
The customer support manager must be able to work with people with different needs.
04/06/2022: Vineland, NJ
As a Customer Support Manager having the right customer service skills and traits don't only make for happier customers, they also make the job more fun.
02/03/2022: Fayetteville, AR
Step 3: View the best colleges and universities for Customer Support Manager.
