Overview

To supervise the activities of REL Risk Management functions to ensure timeliness and accuracy of the work performed and adherence to applicable federal, mortgage lending, and Navy Federal Credit Union regulations and guidelines. Support REL Risk Management to ensure processes and procedures are consistent and in alignment with department/organizational objectives. Adjust work assignments and manage work volume fluctuations to ensure overall effectiveness of risk management programs, risk analytics and business operations. Record, track, and monitor documentation issues and productivity. Provide leadership and guidance on staff training of procedures.

Responsibilities

• Supervise the day-to-day activities of REL Risk Management functions to ensure timeliness and accuracy of the work performed and adherence to applicable federal, mortgage lending, and Navy Federal Credit Union regulations and guidelines
• Contribute to a culture of collaboration by actively working across business lines and sharing knowledge
• Identify and implement tools, methods, and programs to identify and mitigate operational and regulatory REL risks to improve risk exposure
• Partner with staff, senior management, and other business units and functions to assess and support organization risk mitigation needs by developing strategies, tactics, and quality review solutions
• Assist management to identify and develop innovative, creative, and strategic initiatives for process improvements to sustain and improve REL risk
• Analyze and compile statistical reports weekly, monthly, annually for Management
• Oversee completion of monthly reports and files presented to management; respond promptly to inquiries from senior management
• Provide or coordinate training to users regarding change/release management processes and procedures; document and communicate updates
• Monitor work volume and multiple risk management work queues; adjust work assignments to meet work volume fluctuations and regulatory deadlines
• Serve as point of contact for Risk Management Specialists to resolve escalated questions from members, staff, and management
• Monitor work volume and schedule adherence using workforce management systems/tools to identify gaps and meet production objectives, address staffing issues
• Stay abreast of mortgage risk industry changes to include rules and regulations, best practices, and trends; communicate changes to staff as appropriate
• Establish and monitor qualitative and quantitative measures to meet mortgage risk and fraud goals to align with business strategy
• Assist with establishing Risk and Control Self-Assessments (RCSAs), Controls Testing to evaluate control effectiveness and identify control failures to minimize risk exposures
• Provide administrative support for projects and initiatives related to risk management, and/or fraud detection/ prevention
• Supervise the identification and remediation of control deficiencies, develop solutions to strengthen controls, and oversee corrective actions to aid management decisions
• Stay abreast of regulatory compliance standards, new and developing risk trends and best practices
• Provide feedback to ensure training is in full compliance with all applicable statutory requirements and Navy Federal policies, procedures, rules, regulations, and values
• Ensure risk control recommendations/solutions to support optimal internal/external exam/audit preparedness
• Perform other duties as assigned

Qualifications

• Experience demonstrating thought-leadership, initiative-taking, decision making and creativity in solving business problems
• Significant experience managing multi-dimensional teams and projects which involve organization, holding strategy and status meetings, planning, motivating, and managing the work of participants
• Significant experience working with cross-functional teams and leading projects
• Demonstrated leadership skills and the ability to guide others and prioritize multiple duties to achieve results in a multi-tasked, time sensitive office environment
• Advanced skill building effective relationships with all levels of staff, management, stakeholders, and vendors, through rapport, trust, diplomacy, and tact
• Advanced knowledge of operational and regulatory risks and controls, including knowledge of risk management techniques from both detection and mitigation perspectives
• Experience leading and managing an analytics and risk operation team, preferably in a large financial institution, including operational and regulatory risk controls
• Experience in managing audits working with internal audit and external examiners
• Experience in managing risk and/or compliance related activities in financial services or other relevant industry
• Advanced risk assessment methodology and systems skills
• Effective organizational, planning and time management skills
• Advanced analytical/quantitative, reconciliation and deductive reasoning skills
• Effective verbal, written, interpersonal, and presentation skills to communicate clearly and concisely technical and non-technical information to all levels of management
• Advanced word processing and spreadsheet software skills
• Bachelor's Degree in a related field or the equivalent combination of education, training, and/or experience

Desired Qualifications

• Working knowledge of NCUA and FFIEC regulations, COSO, and other risk frameworks a plus
• Knowledge of Navy Federal's functions, philosophy, products, and services
• Risk Management or Regulatory Compliance Certification such as ICBBR, FRM, or NCCO

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Ln. Vienna, Virginia 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526

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