Overview

To compile, research, analyze and document data, requirements, workflow/ processes, functionality and or controls for respective ISD group. To develop and evaluate information, and prepare recommendations based on analysis for use in decision making. Applies extensive and diversified knowledge of principles and practices in broad areas of assignments and relates fields. Work on the most complex, high impact projects. Serve as technical specialist or advisor to the respective group. Technical Compliance Risk: Development, implementation, maintenance, and adherence to the organization's IT compliance policies, standards, processes and processes to assess, monitor, report and escalate compliance related issues.

Responsibilities

• Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics
• Interpret results of analysis; present recommendations, including alternatives and implications
• Collaborate with other business units to analyze and improve processing procedures and resolve problems
• Analyze changes in policies, procedures and products; determine the impact on the group functions
• Identify and analyze opportunities for new and/or improved processes, data, or technology; provide clear picture of possible outcomes
• Ensure clear, concise and effective communication of material
• Work with peers, business units and/or project teams, and vendors to ensure business needs are fully communicated, documented and satisfied
• Monitor and analyze key performance indicators, and establish processes and methodologies for preventative
• Compile, review and prepare data to be used by analysts and management in the analysis of operations, services and products
• Conduct benchmarking, trend analysis and other input to drive continuous improvement and elevate service performance
• Analyze information to produce analytically-driven inferences and hypotheses to generate actionable recommendations
• Solve business problems by defining the problem, interviewing stakeholders, identifying and evaluating alternatives, and presenting findings
• Provide input into best practices for the respective area
• Provide regular feedback to employees and input to the PAR process
• Ensure compliance with Navy Federal Credit Union ISD standards and best practices
• Performs other related duties as assigned

Qualifications

• Extensive experience in IT solution creation and delivery with increased business intelligence
• Extensive experience in working and participating in cross-functional, multi-dimensional teams and projects
• Extensive experience in leading, guiding & mentoring others
• Ability to work independently and in a team environment
• Extensive experience in translating business requirements into technical solutions
• Expert skill maintaining accuracy with attention to detail and meeting deadlines
• Expert research, analytical, and problem solving skills
• Advanced organizational, planning and time management skills
• Expert skill communicating with all levels within an organization
• Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely
• Advanced relationship building, negotiation and facilitation skills
• Expert skill exercising initiative and using good judgment to make sound decisions
• Advanced verbal and written communication skills
• Expert skill analyzing and organizing problems or work processes for technical solutions
• Bachelor's Degree in Business, Computer Science or other related field, or the equivalent combination of education, training or experience

Desired Qualifications

• Knowledge of Navy Federal's services, products and functions
• Experience working in an IT environment
• Knowledge of Navy Federal business processes and applications

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602

About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

Military Times 2022 Best for Vets Employers

WayUp Top 100 Internship Programs

Forbes 2022 The Best Employers for New Grads

Fortune Best Workplaces for Women

Fortune 100 Best Companies to Work For

Computerworld Best Places to Work in IT

Ripplematch Campus Forward Award - Excellence in Early Career Hiring

Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.