21 SUPPORT TECHNICIAN I Jobs in Virginia, VA
Navy Exchange Service Command is Hiring a SUPPORT TECHNICIAN I Near Virginia, VA
Note 2: Incumbents of this position must be able to work holidays and weekends, as shift requires 24x7x365 operations.
Job SummaryResolves information systems problems involving office automation data communications LAN POS etc. Provides first line customer support determines nature of and urgency of problem dispatches help, etc.
Duties And ResponsibilitiesIncumbents of this position must be U.S. Citizens.
- Provides first line information systems customer support to information system users worldwide using technical knowledge of computer hardware and software. Identifies and where possible, corrects the problem.
- Manages and controls all requests for information systems resources by using an automated help desk tracking system. Enters all requests for resources/assistance into the system, and tracks status/progress of open requests.
- Obtains all mandatory information and enough of a description to sufficiently describe the problem and dispatch appropriate assistance to resolve the problem.
- Determines the nature and urgency of the problem. Refers problems to the appropriate level for resolution. Where required, notifies supervisor and management of urgent or sensitive problem areas.
- Monitors and updates status of open trouble reports, and provides feedback/status to customers.
- May provide weekly and monthly productivity reports, or assist in preparation of such reports.
- Ensure/implement the rigorous application of Information Security/Information Assurance policies, principles, and practices in the delivery of Systems, Applications and/or Services (Hardware & Software).
- Perform other related duties as assigned.
Department of the Navy (DON) Cyber Information Technology / Cybersecurity Workforce positions (Cyber IT/CSWF).
RequirementsThis position has been designated as a Cyber IT/Cybersecurity Workforce position in specialty area 41 and as a condition of employment incumbents of this position are required to comply with the DON Cyber IT/CSWF Program requirements of SECNAV M-5239.2, which include:
- Earn and maintain appropriate credentials from the Cyber IT/CSWF Qualification Matrix (described in SECNAV M-5239.2) associated with the specialty area and level commensurate with the scope of major assigned duties for the position to which you are assigned, and;
- Per SECNAVINST 1543.2, Cyber IT/CSWF individuals shall participate annually in 40 hours of continuous learning (CL) activities to be documented in a current individual development plan (IDP) signed by both the employee and supervisor.
- Required Minimum Cybersecurity Credentials, in order of precedence, to qualify for the position are:-
- Education (at least one of the following):
- Bachelor Degree from accredited University (subject matter as listed in SECNAV M-5239.2 Appendix 4)
Or
- Training (at least one of the following):
- 14AA - Common Submarine Radio Room (CSRR) Maintenance Technician
iii. 14CM - SSN Radio Frequency (RF) Equipment Technician
iv. 14HH - SSN 21 and SSN 688 Class Electronic Warfare Support (ES) Equipment Maintenance Technician
- CYBR1005 Security Essentials
vii. NEC 1319 SSGN Tactical Tomahawk Weapon System (TTWCS) Maintenance Technician
viii. NEC 1346 AN/BYG-1 (V)9 TI-10 Combat Control Maintenance Technician
ix. NEC 1347 AN/BYG-1 (V) TI-12/14 Maintainer
- NEC 2710 Global and Command Control System-Maritime 4.X (GCCS-M 4.X) System Administrator
xii. NEC 2766 Global Command and Control System-Maritime 4.0.3 (GCCS-M 4.0.3) System Administrator
xiii. NEC 2791 Information Systems Technician (IAT II)
Or
- Certification (at least one of the following):
- CompTIA Security ce
iii. Systems Security Certified Practitioner (SSCP)
- Operating System/Computing Environment Certificate
Microsoft Windows 10 Desktop OS
- A Signed Privileged Access Statement
- Candidates without the required certification may be placed into this job, but must obtain the required certification(s) within 6 months of appointment; failure to obtain this requirement will result in termination of employment.
OrganizationNEXCOMHQ
ScheduleFull-Time (35 hours)
Unposting DateMay 31, 2024, 10:59:00 PM
Qualified candidates must be U.S. Citizens.GENERAL EXPERIENCE: 3 years experience in administrative, technical or investigative work which demonstrated the ability and aptitudes required to perform technical, managerial or analytical work involving management information systems.
ORSUBSTITUTION OF EDUCATION FOR EXPERIENCE: One year of related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelor's degree for 3 years of general experience.
ANDSPECIALIZED EXPERIENCE: One year of experience in the following:
- Technical Support experience in one or more of the following areas O/S (i.e., UNIX, Windows XP/W7, DOS, Linux, O/S400, etc.) Database (Oracle, SQL Server, dbase, Access, etc.) Point-of-Sale, Electronic Messaging, Desktop, Applications (Retail, Financial, Distribution/Logistics, Human Resources)
- Working at a technical Help Desk or in a System Support position
- Utilizing automated tools for tracking and monitoring support activities
- Analyzing support activities through use of automated tools to identify trends in problem resolving metrics
NEXCOM preferred certification is Network
Technical Certification: MCDST, MCTS Window 7 certification or any replacement certificate or exam that Microsoft may announce in the future to replace Windows 7 Configuration Exam 680.
Certification must be valid (not expired) as defined by the policy of the certification issuer.
Candidates without the required certification may be placed into this job, but must obtain the required certification within 6 months of appointment; failure to obtain the proper certification requirement will result in termination of employment.
This position is designated IT-2 (Non-critical Sensitive) in accordance with SECNAV M-5510.30 and will require a favorable Access National Agency Check and Inquiries (ANACI).
Job Summary
Full Time
Retail
$53k-66k (estimate)
03/26/2023
06/16/2024
mynavyexchange.com
VIRGINIA BEACH, VA
7,500 - 15,000
1946
ROBERT J BIANCHI
$1B - $3B
Retail
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About Navy Exchange Service Command
The Navy Exchange Service Command (NEXCOM) is a global organization with 14,000 associates. As a world-class retailer offering a range of products and services, we are proud to serve the best customers in the world - active duty military, retirees, reservists and their families. Our mission is to provide these customers quality goods and services at a savings and support Navy quality of life programs. Endless Opportunity: While NEXCOM has six different business lines, the majority of our employees work for the Navy Exchange retail locations, the Navy Lodge hotels, or at NEXCOM corporate headqu...arters. Working for NEXCOM offers a diverse range of opportunities and career paths for upward mobility or transition through training and experience into a new field of work. About Our Business Lines: Our six business lines are: Navy Exchange, Navy Lodge, Ship Store, Uniform Program Management Office (UPMO), Telecommunications Program Office (TPO) and Navy Clothing and Textile Research Facility (NCTRF). There are 300 Navy Exchange stores, 40 lodges, over 100 uniform shops along with an uniform mail order program and approximately 160 ship stores operated under our technical guidance providing sailors with a little bit of home across the world. We welcome applicants from both the civilian and armed services communities. Please visit us at www.NavyExchange.jobs to learn more about NEXCOM and view hundreds of openings around the world!
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The job skills required for SUPPORT TECHNICIAN I include Technical Support, Help Desk, Operating System, Computer Hardware, Customer Support, Linux, etc. Having related job skills and expertise will give you an advantage when applying to be a SUPPORT TECHNICIAN I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by SUPPORT TECHNICIAN I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for SUPPORT TECHNICIAN I positions, which can be used as a reference in future career path planning. As a SUPPORT TECHNICIAN I, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary SUPPORT TECHNICIAN I. You can explore the career advancement for a SUPPORT TECHNICIAN I below and select your interested title to get hiring information.
If you are interested in becoming a Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Technician job description and responsibilities
The Support Technician must offer technical assistance to clients and analyze technical requirements.
01/19/2022: Cheyenne, WY
The Support Technician should be able to help customers facing trouble understanding how certain hardware or software works.
04/11/2022: Pittsfield, MA
Support technicians must be extremely knowledgeable and skilled regarding the product they are providing support for so as to best help the customer.
02/27/2022: Nashville, TN
A support technician must be good at listening and communication skills to be clear that both the user and support specialist understand any problem, solution or user requirements.
01/25/2022: San Jose, CA
Maintains the computer and network systems of an organisation.
03/03/2022: Memphis, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Technician jobs
Provide plant wide support both desk side and via remote correspondence.
03/04/2022: Salt Lake City, UT
As computers and software become more complex, support technician will be needed to provide technical assistance to customers and other users.
03/19/2022: Frankfort, KY
Candidate must know that a combination of technical skills, persistence and customer service skills are needed to be a support technician.
04/05/2022: Port Arthur, TX
A technical support should be able to work calmly when under pressure.
01/19/2022: Reno, NV
Gaining this skills set can enable a support technician to command higher wages from employers.
02/14/2022: Fort Wayne, IN
Step 3: View the best colleges and universities for Support Technician.
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