Putting People First in Pharmacy- Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.

Due to growth, we are adding this Team Lead, Account Management our Business Development department.

We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

As a Team Lead, Account Management, you will lead a team of Account Managers and Sr. Account Managers as well as hold a small book of business comprised of key accounts. The Team Lead will be responsible for the coaching, development and performance of a team as well as serve as a resource for escalated client situations. Coaching the team on the core competencies of their role will be an essential part of your responsibilities. Forming incoming and rising talent across our Customer Success department is vital to our continued success and growth strategies. 

The Team Lead will serve as a member of a client account team that values our client relationships and operational excellence and will play an integral role as the face of our organization to clients daily. Will be responsible for leading projects and operational ownership for some of our most complex and strategic client accounts. Lead the operational execution of client strategies and plan design and serve as the voice of the customer cross-functionally throughout the organization. Through your operational expertise, the Team Lead will be able to advise clients and co-workers on plan design considerations and opportunities for improvement. 

The Team Lead, Account Management reports to the Director, Client Services Operations with indirect accountability to Account Executive and Clinical Account Executive account team partners. The primary responsibilities will be leading your team and serving client needs as outlined below:

Is this you? Find out more below! 

How do I make an impact on my team?

• Lead a team of 5-10 Account Managers and Sr. Account Managers.
• Work with team members on an individual basis to develop core competencies including leadership and critical thinking skills. 
• Provide feedback and coaching to team members on a regular basis to create accountability and sustain performance. 
• Serve as an escalation point for critical client issues and or operational challenges. 
• Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention. 
• Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class customer service and benefit solutions delivered efficiently and effectively. 
• Facilitates and/or participates in client meetings to advise and advance resolution of open action items and/or provide routine status updates.
• Facilitates the process for benefit changes on behalf of clients and provides direction on how those changes need to be implemented. 
• Responds to client inquiries, issues and concerns in a timely, concise and accurate manner.
• Makes decisions regarding the resolution of member and client issues.
• Supports client renewal activities in partnership with the Account Executive and Clinical Account Executive.
• Supports clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support and other tasks as needed

What our team expects from you? 

• Bachelor's degree in business, marketing, hospitality management or related area or equivalent experience. 
• Knowledge of pharmacy benefits management, insurance or health care industry.
• 1 years of leadership experience – direct or indirect.
• Demonstrates experience in coaching and/or developing others.
• 2 years of account management experience with increasing levels of responsibility 
• 5 years of experience in a customer service role. 
• Without degree: Ability to demonstrate experience in critical thinking, prioritization, performance under pressure and relationship building.
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Navitus?

• Hours/Location: Monday-Friday 8:00-5:00pm, CST-Remote
• Paid Volunteer Hours
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!
• Top of the industry benefits for Health, Dental, and Vision insurance, Flexible Spending Account, Paid Time Off, Nine paid holidays, 401K, Short-term and Long-term disability, College Savings Plan, Paid Parental Leave, Adoption Assistance Program, and Employee Assistance Program

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