Lumicera Health Services Powered by Navitus

Innovative Specialty Pharmacy Solutions- Lumicera Health Services is defining the “new norm” in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Here at Lumicera, our team members work in an environment that celebrates creativity and fosters diversity. 

Due to growth, we are adding this Coordinator, Training and Development to our Lumicera Patient Services department.

We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

The Coordinator, Training and Development (TC) will deliver highly interactive, engaging, and impactful virtual instructor-led, instructor-led, web-conferenced, and video-conferenced training opportunities. The TC will support the ongoing efforts such as facilitating new hire orientations; coordinating, scheduling, and assisting ongoing training initiatives; resource and knowledge management; and regular marketing of the learning function. This person will utilize the corporate learning management system (LMS) to assign training and measure training success. This may include the development of online courses for use in the LMS. TC will readily adapt to incorporate projects and assignments as assigned. This is an entry level position that requires a growing knowledge of business operations, regulatory environment, and adult learning theory.

Is this you? Find out more below!

How do I make an impact on my team?

• Provide initial and ongoing training for any employees in the organization as needed.
• Facilitate new hire orientation programs from existing facilitator resources.
• Facilitate periodic meetings with trainee’s supervisor/manager for evaluation of trainee progress
• Adapt new hire orientation programs into a blended, virtual instructor-led format and refine training materials as needed
• Ensure resources are utilized efficiently including RxVector, Lighthouse, NaviClaim, Compass, phone technology and others.
• Develop and deliver interactive training sessions, workshops, and other learning opportunities in virtual instructor-led, instructor-led, web-conferenced, and video-conferenced formats on a regular and as needed basis
• Coordinate onboarding activities for new hires, including scheduling new hire training sessions
• Coordinate with SMEs to schedule training initiatives, including employee development, and other training programs.
• Write and send regular communications including training announcements, monthly update emails, and feedback efforts to market the learning function
• Serve as site administrator for the onboarding portal to maintain and update onboarding materials, job aids, and checklists

What our team expects from you? 

• Associates or bachelor’s degree preferred
• 2-years’ experience as a successful customer care specialist or other experience in a quality-oriented position preferred.
• Experience in hands-on training, course development and delivery, adult learning and evaluation methodologies preferred.
• Intermediate to expert knowledge of MS Office Suite preferred
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Lumicera?

• Hours/Location: Monday - Friday between 8:00am-7:00pm CST, Phoenix AZ Office, Madison WI Office or Remote
• Paid Volunteer Hours
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!
• Top of the industry benefits for Health, Dental, and Vision insurance, Flexible Spending Account, Paid Time Off, Nine paid holidays, 401K, Short-term and Long-term disability, College Savings Plan, Paid Parental Leave, Adoption Assistance Program, and Employee Assistance Program

#LI-Remote #LI-Onsite