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Endpoint Pilot Support
Navitas Raleigh, NC
$75k-93k (estimate)
Full Time | Colleges & Universities 3 Weeks Ago
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Navitas is Hiring an Endpoint Pilot Support Near Raleigh, NC

Endpoint Pilot Support Raleigh Information Technology Service Center (RITSC)Raleigh, NC 27668Navitas Business Consulting is seeking an Endpoint Pilot Support professional to provide support to our Federal client in Raleigh NC. This role would Provide support for the National Pilot Testing process, including tracking status of all pilots within the USPS District, perform verification and validation of pilot tests, coordinate pilot testing with various users, systems and locations, and provides feedback on pilot test findings.Description:
  • Test Pilot Software for proper deployment and functionality
  • Locate users who can be assigned software to perform pilot testing
  • Follow up and assist users during pilot testing
  • Provide feedback to package owners and complete pilot testing documentation
  • Secondary tasks related to pilot work:
    • Reboot lab workstations weekly to make sure they receive patches
    • Check machines for any pilot patches (Our phase groups are based on IP ranges or locations and we have a very large pilot sampling)
    • Monitor tickets in the support queue to address pilot related tickets
    • Move workstations in and out of pilot phase as workstations are replaced
    • Non-pilot Advanced Computing Environment (ACE) support
    • Wiping computers prior to disposal
    • Reimaging computers
    • Work with HP, Dell or other hardware ACE vendors, to have workstations repaired
    • Work support tickets using ServiceNow
    • Print security badges
    • Assist with other projects as required (ex: Printer setup and configuration, workstation refresh, troubleshooting upgrade failures)
  • Provide support for the National Pilot Testing process, including tracking status of all pilots within the USPS District, perform verification and validation of pilot tests, coordinate pilot testing with various users, systems and locations, and provides feedback on pilot test findings.
  • Document the established procedures used to perform repetitive, but complex tasks.
  • Establish and maintain comprehensive records of work performed.
  • Install PC-based hardware, software, and peripherals, as well as integrate products into desk- top systems.
  • Produce reports for a wide variety of purposes.
  • Operate personal computer terminals and LAN attached to workstations to perform job functions and general clerical/administrative work.
  • Provide technical assistance to the computer operations staff and user community, as needed.
Educational Requirements:
A degree from an accredited College/University in the applicable field of services is preferred.
NOTE: If resource does not have a relevant college degree, an additional 4 years of relevant work experience is required.
Navitas Business Consulting Inc., is an Equal Opportunity Employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Colleges & Universities

SALARY

$75k-93k (estimate)

POST DATE

05/06/2024

EXPIRATION DATE

05/20/2024

WEBSITE

navitas.com

HEADQUARTERS

BOSTON, MA

SIZE

3,000 - 7,500

FOUNDED

1994

CEO

RODNEY MALCOM JONES

REVENUE

$10M - $50M

INDUSTRY

Colleges & Universities

Related Companies
About Navitas

Navitas is one of the worlds largest education providers and has helped generations of learners transform their lives through education. As a leader in the global education sector, we create life-changing opportunities to learn by delivering an extensive range of educational services to over 70,000 aspirational learners at more than 120 colleges and campuses across our global network in 33 countries each year, powered by a diverse and talented group of 6,000 employees. Over the last three decades, hundreds of thousands of learners from around the world have graduated from Navitas colleges, hav...ing experienced a teaching and learning environment that supports them to harness their talents and achieve their dreams. As pioneers in the university pathway sector, our success is underpinned by our unparalleled international network, a peerless commitment to student experiences and outcomes, a track record of working in partnership with universities and industry, and a passion for discovering new technologies and models of teaching and learning that will improve education now and into the future. From pre-university and pathway programs to university, to English language, vocational training and undergraduate and postgraduate degrees, we have developed a reputation for integrity and reliability and the relationships we have developed with partners, governments and industries speak for themselves. We are passionate about learner outcomes, creating employment opportunities through lifelong learning and being a global leader in delivering better learning solutions. More
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