Navis Pack & Ship is a packaging & shipping franchise .

The Customer Solutions Specialist is responsible for assisting the Customer Solutions Manager in the front office operations of a Navis Pack & Ship.

Essential Duties & Responsibilities:

• Answer incoming customer inquiries and gather information to effectively quote the job to the customer.
• Follow up on estimates as requested.
• Assist the Customer Solutions Manager in closing all jobs, proposal preparation and follow-up.
• Assist the Customer Solutions Manager administratively with other tasks as requested.
• Communicate with Hub Operations Manager to ensure customers are serviced properly and expectations are met.
• Finalize pricing with customers and collect payment.
• Communicate with Hub Operations Manager to ensure customers are serviced properly and expectations are met.
• Assist with manifesting and coordination of shipping as requested
• Track customers’ shipments until arrival at destination.
• Ship and track customers’ shipments until arrival at destination.
• Follow up and resolve any customer service issues.
• Process all paperwork, credit card payments, invoicing, and assist accounting with tracking and managing accounts payable.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience in working directly with customers in a service organization with excellent customer service skills.
• Excellent interpersonal and phone skills.
• Ability to multi-task.
• Knowledge and understanding of Microsoft Office Products.
• Strong typing skills.
• Strong grammatical and critical writing skills.
• Ability to solve problems and follow direction.

Job Types: Part-time, Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Ability to commute/relocate:

• 19424 Cabot Blvd Hayward, CA 94545: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• College or equivalent (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: In person

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Hayward, CA: Relocate before starting work (Required)

Work Location: In person