Are you ready for what’s next? Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. Navico Group is a stand-alone division of Brunswick, the world’s largest recreational marine business. We are seeking a Warranty Technician to join our team. This is an exciting opportunity where you will enter a position that merges Customer Service, Quality and Technical Support knowledge. The best candidate for this role should have the ability to perform administrative functions, demonstrate the ability to learn and understand technical specifications of product and diligently log, record and report data. Key Responsibilities: Vet and process Warranty claims against warranty contracts in a timely manner Record detailed records of all claims processed into our CRM system Achieve and maintain technical certifications as required Participate in or lead improvement projects as assigned Education and Experience Requirements: Minimum of two years of experience in a contact center or similar relevant experience Strong interpersonal skills, ability to communicate at all levels of the organization Quality and/or Lean Six Sigma exposure/experience preferred/ continuous improvement mindset required Process and goal orientated Demonstrated history of independent work Marine or RV industry experience highly weighted Experience with ERP database tools desired Experience with CRM database tools (preferably Salesforce) desired Skill Requirements: Strong interpersonal and communication skills Self-motivated, ability to work independently as well as collaborate with a large team Highly proficient with Microsoft Office (Excel, Word, PowerPoint) Working knowledge of ERP database tools Working knowledge of CRM database tools (preferably Salesforce) Ability to work remotely and in an office environment Ability to learn and apply learnings of technical trainings for various product lines About the Company: Navico Group is the global leader in technology, systems and solutions for a variety of industries, from Marine & RV to Specialty Vehicles and beyond. Our broad portfolio consists of the industry's leading brands in Power Systems, Digital Systems, Fishing Systems, and Performance Components including Ancor, Attwood, B&G, BEP, Blue Sea Systems, C-MAP, CZone, Garelick, Lenco, Lowrance, Marinco, MotorGuide, Mastervolt, ProMariner, RELiON, Simrad and Whale. Our team is committed and driven, every day, to be the most trusted supply partner to the marine and mobile industries...and beyond. Next is Now! We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process. Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled EEO is The Law - click here for more information Brunswick and Workday Privacy Policies Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942. All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers. If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com. #Brunswick Corporation - Mercury Marine Brunswick is a global leader in marine recreation, delivering innovation that transforms experiences on the water and beyond. Our unique, technology-driven solutions are informed and inspired by deep consumer insights and powered by our belief that “Next Never Rests™”. Brunswick is dedicated to industry leadership, to being the best and most trusted partner to our many customers, and to building synergies and ecosystems that enable us to challenge convention and define the future. Innovative, driven, exceptional, authentic and united, these values represent our Employee Value Proposition and are at the heart of how we work together and what differentiates us as an employer of choice.