1 Participant Advocate III Job in Moraine, OH
Navia Benefit Solutions is Hiring a Participant Advocate III Near Moraine, OH
Position has the ability to be hybrid depending on location
Shift is 11:30a-8p EST, 10:30a-7p CST, 9:30a-6p MST, 8:30-5p PST
Founded in 1989, Navia began as Flex-Plan Services, and over the years has grown into one of the nation’s premier benefit providers. Navia offers FSA, HSA, HRA, Commuter, Lifestyle, 401K, Benefit Administration, Education, COBRA, and much more. | ||
Position Summary | ||
The successful Participant Advocate III will be a positive, empathetic, and patient person that is passionate about giving excellent service. The purpose of this role is to service COBRA and Direct Bill participants by educating, problem solving and advocating for the participant. Participant Advocates take an active role in meeting our company defined SLAs. | ||
Essential Functions |
Support customer questions through phone, email and other forms of service delivery
Processing of account changes such as election forms, enrollment forms, plan changes, etc.
Follow best practices for: HIPAA, asking questions to accurately troubleshoot and assist our participants, utilizing provided resources to properly solve problems, and setting expectations with participants.
Educate participants about their COBRA and Direct Bill benefits
Interact with carriers on behalf of participants
Consistently hit key performance indicator goals while embodying Navia’s core values: Nurture, Advocate, Visualize, Innovate, Amaze
Execute a high level of service delivery in interactions both external and internal
Requirements |
1 year of customer service experience
Must have excellent follow through and organizational skills
Must have a great phone personality and genuinely enjoy helping people
Must be able to multi-task (working on administrative tasks in between phone calls)
Able to communicate undesirable outcomes tactfully
Strong oral and written communication skills
High attention to detail
Please visit our career page and apply directly: www.naviabenefits.com/workatnavia
Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CA ,CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, TN, TX, UT, AND WA
Job Summary
Full Time
Insurance
$59k-87k (estimate)
04/16/2024
06/15/2024
naviabenefits.com
RENTON, WA
50 - 100
1989
JIM AITKEN
$10M - $50M
Insurance
Related Companies
About Navia Benefit Solutions
Navia has been around since 1989. We started out as Flex-Plan Services, a family-owned and operated third-party administrator of FSA plans serving school districts and other public sector employers in Washington State. Weve grown from our humble beginnings to be considered one of the premier administrators on the West Coast with a national reach of clients from coast to coast. Over time, even with our increase in service offerings and overall growth, weve maintained the qualities and principals that the company was founded on: respect, communication, and treating clients and participants like ...family. Relationship with transparency means everything to us and its why many of our clients have been with us for decades. Whether you are an employer, broker or participant, you get the best of who we are as real people who care about your business and your employees well-being. Were here to be your partner, advocate, and guide to help you create the best benefit package possible for your clients or employees.
More
Show less
Similar Jobs
Popular Articles
