Overview

The Senior Quality Assurance Analyst creates detailed, comprehensive and well-structured test plans and test cases. They will also estimate, prioritize, plan and coordinate testing activities along with identifying, recording, thoroughly documenting and tracking bugs. Other resposibilities may include reviewing requirements, specifications and technical design documents to provide timely and meaningful feedback.

This is a full time, benefits eligible position.

Why Nationwide Children's Hospital?

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose.

Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

We’re 14,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children’s Hospital. A Place to Be Proud.

Responsibilities

Quality Analysis and Support

• Perform thorough regression testing when bugs are resolved.
• Develop and apply testing processes for new and existing products to meet client needs.
• Provides troubleshooting, problem analysis, debugging, and resolution of assigned system issues.
• Provides effective user training and support.
• Assures data integrity and system survivability by assisting with Disaster Recovery plans, back up procedures, business continuity/high availability, testing DR plans and system restores and maintaining current data in DR databases and tools.
• Liaise with internal teams (e.g. developers and product managers) to identify system requirements.
• Design, develop and execute scripts using automation tools.
• Monitor debugging process results.
• Investigate the causes of non-conforming software and train users to implement solutions.
• Track quality assurance metrics, like defect densities and open defect counts.
• Stay up-to-date with new testing tools and test strategies.

Information Assurance

• Knowledgeable of and adheres to Children’s Hospital policies, processes, procedures, standards, and guidelines governing privacy, security, and disaster recovery/business continuity.
• Develops, implements, tests and/or maintains systems following IS Information Assurance policies, processes, procedures, and guidelines and industry standards to address security, privacy, and disaster recovery/business continuity needs to protect Children’s Hospital information and resources at established, defined levels.
• Actively protects sensitive, classified, and confidential information.
• Uses and accesses systems and information only for authorized purposes and in accordance with security procedures and guidelines to perform job duties as assigned.
• Maintains individual accountability for security controls and measures (e.g., individual passwords are not shared with other users).
• Reports suspected security and/or privacy incidents following established Children’s Hospital procedures.
• Follows established procedures to conduct reviews and audits of systems and information for assigned areas of responsibility.
• Maintains systems to keep information and resources secure and safe from known vulnerabilities to include updating applications and systems with security patches and code updates, applying appropriate virus protection, and testing changes before placing into production environments.

Teamwork, Collaboration, Professionalism, and Leadership

• Sets the example and provides leadership when working with other IS staff in functional or cross-functional teams to meet goals, objectives, and responsibilities.
• Sets the example in establishing and maintaining a professional demeanor and being accountable for their performance.
• Sets the example for establishing a team atmosphere within IS and other Hospital departments by interacting with others in an honest and straightforward manner, listening to and valuing the opinions and ideas of others, sharing knowledge, and helping others to accomplish goals.
• Develops and maintains expert level knowledge and skills in technical and professional areas.
• Mentors and trains IS staff members in areas of specialty.

Qualifications

KNOWLEDGE , SKILLS AND ABILITIES REQUIRED

• Experience in writing clear, concise and comprehensive test plans and test cases.
• Experience working in an Agile/Scrum development process.
• Strong knowledge of software QA methodologies, tools and processes.
• Work experience in software quality assurance.
• Work experience in software development.
• Extensive hands-on experience with both white box and black box testing.
• Experience with SQL and scripting.
• Experience with API testing methodologies and frameworks.
• Proven, hands-on experience with automated testing tools.
• Experience with performance and/or security testing is a plus.
• BS/MS degree in Computer Science, Engineering or a related subject.
• 5 – 7 years of experience in IT; experience in healthcare preferred.

MINIMUM PHYSICAL REQUIREMENTS

• Sitting for extended periods - Frequently (34-66%)
• Typing on a keyboard - Occasionally (0-33%)
• Talking on the phone/in person - Occasionally (0-33%)
• Stooping - Occasionally (0-33%)
• Standing/walking - Occasionally (0-33%)

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. EOE/M/F/Disability/Vet