Overview

The Family Resource Center (FRC) Liaison assumes primary responsibility of assisting families with services provided in the FRC. The FRC Liaison assists all families coming to the FRC by providing helpful amenities, information, and sustaining an environment that is comfortable and supportive while their child is hospitalized or receiving healthcare services at Nationwide Children’s Hospital; collates data for FRC programs; prepares reports; collaborates with department staff in planning and implementing activities, programs, and special events; provides training, supervision, and support for volunteers.

Why Nationwide Children's Hospital?

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose.

Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

We’re 14,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children’s Hospital. A Place to Be Proud.

Responsibilities

1. Maintains the FRC as a welcoming respite for families providing amenities such as current reading materials, clean toys, diversional resources, and fresh snacks. Arranges for cleaning and repairs with appropriate departments.2. Interacts with families incorporating active listening skills. Refers families to appropriate care team members or Patient/Family Relations when concerns fall to their purview.3. Facilitates concierge services fielding concerns and questions families may have; provides information and directions in assisting families identifies resources for supportive services, meals, transportation, and lodging as well as information about Ronald McDonald House, andcollaborates with staff Clinical Services and Care Coordination, as needed.4. Assists families in locating information and materials in the FRC and uses the online catalog to assist them in locating additional resources; refers families to library staff when appropriate.5. Teaches health related topics to families in a simulated environment.6. Documents teaching and shares, through written or oral communications, teaching strategies with the RN Manager responsible for care.7. Schedules the education rooms according to FRC guidelines and assists FRC Coordinator and educators with preparations for classes, the use of education rooms, and the maintenance of classrooms and educational resources.8. Assists families with use of center resources including computers, fax, copier, vending, exercise equipment, and laundry facilities.9. Assists mothers with use of breast pump equipment. Contacts Lactation Consultants for mothers expressing problems with breast feeding.10. Maintains calendar of events occurring within the FRC; works with outside community groups to facilitate programs within the FRC.11. Collates data regarding facility and resource usage.12. Identifies and implements strategies for improving quality of family experience with Nationwide Children’s Hospital.13. Identifies opportunities for volunteer involvement; trains, supervises and recognizes the contributions of volunteers assigned to the FRC.14. Seeks information about diversity and is culturally sensitive to the diversity of families and other customers, upholding Nationwide Children’s customer service in developing programs, interactions, and providing services.

Qualifications

MINIMUM QUALIFICATIONS:1. High school graduate or equivalent; business courses preferred2. Proficient in the use of a personal computer (communications, data entry, and report preparation)3. Excellent communication and customer service skills in interacting with a diverse group of families, employees, volunteers, and other customers4. Strong organizational and time management skills and the ability to work in an open environment with little direct supervisionMINIMUM PHYSICAL REQUIREMENTS:Sitting/walking Constantly (67 - 100%)Talking on phone/in person Constantly (67 - 100%)Typing on a keyboard Frequently (33 - 66%)Stooping/Bending Occasionally (0 - 33%)Pushing/Pulling Occasionally (0 - 33%)Lifting/carrying objects up to 30 pounds Occasionally (0 - 33%)The above list of duties is intended to describe the general nature and level of work performed by people assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the people so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision.EOE M/F/Disability/Vet