At NationsBenefits, we are committed to helping health plan members achieve a better quality of life through supplemental benefit solutions. We are also passionate about supporting the goals of our associates and helping them do their best work. Together, we can make a meaningful and measurable difference in the lives of millions. That’s something we can all be proud of.

It all begins with how we care about the people we serve. Since 2015, our mission has guided our principles toward delivering solutions for a rapidly changing industry. Compassionate Care is at the center of all we do, and it unites us to foster an environment where everyone is empowered, inspired, and equipped for success.

We offer a fulfilling work environment that attracts top talent and encourages all associates to do their part in delivering premier service to internal and external customers alike. It’s how we’re transforming the healthcare industry for the better. We provide career advancement opportunities within the organization with multiple locations in Florida, California, Pennsylvania, Tennessee, Texas, Utah, and India.

You might also like to know that NationsBenefits is also recognized as one of the fastest-growing companies in America. We’re proud of how far we’ve come, and a career with us also gives you growth opportunities.

Role

The person in this role will be responsible for answering many telephone calls. This position requires assisting both Members and Hearing Care Professionals with various questions and offering solutions. The ideal candidate must have solid oral communication skills. Additional skills required include a professional demeanor, strong problem-solving skills, quick learning, and complete follow-through on requests.

• Receive a high volume of calls.
• Enjoy a fast-paced environment.
• Provide answers to a wide variety of questions proficiently
• Acknowledge concerns and offer resolutions
• Follow through on requests promptly
• Email or fax requested documents
• Respond to inquiries sent via email and MS Teams messaging
• Educate providers on NationsHearing processes such as orders, exchanges/returns, lost/stolen or damaged claims
• Provide order status information when requested by Providers and members
• Safeguard personal and health information

Qualifications

• High School Diploma or equivalent.
• Minimum 1-year experience in office and/or telephone work in the medical field
• Customer service oriented
• Remains calm under pressure
• Strong written and oral communication skills
• Fast learner
• Problem solving skills
• Strong decision-making skills
• Ability to handle upset callers
• Ability to work independently

NationsBenefits is an Equal Opportunity Employer