Description

Job Title: Case Manager (Residential)

Job Summary:

This is a line staff position within one of our residential programs at Nation’s Finest. The Residential Case Manager is primarily responsible for the day-to-day activities and safety of the clients and all case management services. 

This position also covers shifts on holidays, and other occasions as assigned. The Residential Case Manager reports directly to the Housing Coordinator and indirectly to Clinical Coordinator for clinical oversight. 

Job Duties:

1. Responsible for maintaining a calm, friendly and cooperative atmosphere within the facility and with the participants to promote a clean, orderly and healthy environment at all times. 
2. Assist Housing Coordinator with conducting intakes and assessments of clients for the residential program.
3. Document client progress and other significant events in individual client case files according to agency standards and as requested. Promptly and accurately report any issues or concerns regarding clients to direct supervisor or designee. Maintain strictest confidentiality with regard to protecting client's privacy and record keeping. 
4. Manage a caseload of clients and develop an Individual Treatment Plan (ITP) or Individual Service Plan (ISP) , with the client, in accordance to agency standards. Ensure clients have a clear understanding of the goals and action steps outlined in their ITP/ISP and receive support in pursuing those goals. 
5. Provide case management services to program clients, including (but not limited to): crisis intervention, individual and group case management services, and drug testing as directed by policy and required by the program. 
6. Utilizing curriculum and materials available, facilitate group sessions as needed/directed. 
7. Conducts checks of bed area, outside grounds and common rooms to ensure clients are involved in program activities or otherwise productively engaged in ITP/ISP tasks. General supervision of the clients and enforcing program rules. 
8. Participate in staff meetings, house meetings, and the Client Review Team (CRT), as necessary. As a member of the CRT, coordinate with other staff to ensure clients are getting quality, fully integrated services. 
9. Support other Nation’s Finest case management programs as instructed and coordinate attendance and progress with other case managers. 
10. Observe, monitor and record the medication of participants. Maintain confidential, accurate and timely records of medications (Not applicable to all case managers, program specific)
11. Perform other duties and tasks as assigned by the Housing Coordinator or designee as appropriate.

Certified Case Manager:

1. Under Clinical Supervision, Certified Case Manager is Expected to perform the above duties as well as;

A. Perform assessments 

B. Facilitate clinically appropriate groups 

C. Maintain certification in active status 

Required Job Skills:

1. Ability to work independently, with minimal supervision while maintain an effective working relationship with other staff members.
2. Be detail oriented, able to set priorities, meet deadlines, maintain a professional attitude and conduct appearance at all times. 
3. Able to set and maintain professional boundaries at all times with clients adhering to agency policy and procedures.
4. Excellent inter-personal communication skills with the ability to interact with participants of varying ethnic, social or economic backgrounds. Knowledge of mental health issues, drug and alcohol addiction desired. 
5. Experience working with a homeless population highly desired along with a knowledge of veteran related issues. 
6. Current working knowledge of community resources available to assist clients with achieving goals on their ITP. 
7. Experience and knowledge of conducting individual case management and group sessions.
8. Proficient in office software including: Word, Excel, Outlook and internet use. 

Qualifications:

2 years’ experience in case management and experience in homeless programs preferred. Certified title needs experience facilitating recovery groups and have active certification with state licensing board. AA degree or higher in human services, social work or psychology. Veteran status desirable but not required. Strong ability to create and maintain professional employee-client boundaries. 

Offering:

Full-time positions eligible for comprehensive benefits package. Both full and part-time employees are eligible for generous paid time off and retirement contributions. 

$24.95 - $30.20 per hour to start. DOE and region. Eligible for annual COLA based upon funding availability.