Summary:

A candidate for this position promotes superior hospitality and customer service at all times. This position projects a positive and a professional image at all times. This individual is responsible for providing world class customer service and treatment to guests at Nationals Park during games, social, and corporate events. This individual is comfortable working almost exclusively in premium venue areas of the ballpark.

Pay rate: $22.25/hour

Perks: We are happy to offer the below benefits for our team members:

• Theme Park Discount: Members of our team are eligible to receive complimentary admission tickets to a local theme park.
• Specialty Ticket Offers: Complimentary tickets to Nationals games will be offered for you and your family.
• Retail Discounts: We will also provide opportunities to shop at our main Team Store with a discount on merchandise. 

Essential Duties and Responsibilities:

• Meet and greet all guests entering Nationals Park, check for valid tickets when necessary.
• Ensure all guests are having all needs met.
• Be personal and pro-active in providing assistance to all guests with the highest level of customer service and hospitality.
• Assist guests by providing accurate directions to seating section and key attractions within Nationals Park and surrounding areas i.e. parking lots and Metro.
• Retain an extensive knowledge of the team, Nationals Park layout, seating sections, key venue attractions, key team and venue personnel identity, and emergency activity procedures.
• Enforce venue, team and league rules, regulations and policies.
• Provide immediate assistance to and emergency notification of guests in the event of an accident or injury.
• In the event of an emergency, assist in evacuating Nationals Park, while maintaining a calm, professional demeanor.
• Monitor all public areas to maintain order and safety.
• Perform daily safety and security checks within assigned area as well as throughout the stadium; report all substandard or inadequate findings to supervisory staff.
• Cohesively work in conjunction with other departments, including Metropolitan Police Department, security, food service, box office, retail, parking, custodial/housekeeping, and maintenance.
• Other duties as assigned.

Requirements:

Minimum Education and Experience Requirements:

• High School Diploma/equivalent or equivalent military experience.

Knowledge, Skills, and Abilities necessary to perform essential functions:

• Must be age 18 or older.
• Nice, warm and courteous.
• Have strong interpersonal skills and able to provide excellent customer service and hospitality.
• Communicate articulately.
• Maintain a professional appearance and grooming.
• Able to stand for long periods of time. Walk long distances, and climb stairs.
• Must be a team player who is able to work well in a fast paced environment.
• Must be available to work 75% of all Nationals home games.
• Must be available to work weekday day games.
• Must be able to respond to change in a positive and productive way
• Must be willing to take direction and lead by example
• Ability to communicate clearly and possess a good command of verbal and written English
• Ability to understand and respond to individual guests needs and requirements
• Ability to think on your feet and under pressure whilst maintaining a positive outlook and attention to detail
• Uphold Core Values: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Preferred:

• Previous experience in venue events.
• Previous experience in a customer service or hospitality role.

Physical/Environmental Requirements

• Seasonal: Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights. Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.