Company

USSI Global provides field maintenance and system integration for multiple technology markets including commercial communication systems, government weather & consumer sites, digital media and broadcast host locations. With over 300 service locations throughout the United States, others in Canada, Mexico, U.K., the Caribbean Islands, and 140 other countries, we are positioned to handle national and global requirements. For more information visit us at www.ussiglobal.com.

Position: Logistics Coordinator

Location: Melbourne, FL (Onsite position, not remote)

Shift: Mon to Fri, 9a to 6p

Pay: $18.00/hr

Please note, this position requires the following:

• Requires minimum of 1 year customer service experience

• Requires minimum of 1 year experience using personal computers

• Requires minimum of 6 months experience providing shipping and receiving/logistics support

Summary

Essential Duties & Responsibilities

• Coordinate shipments based on product availability and customer requests

• Track orders to ensure timely deliveries

• Prepare shipping documents (like invoices, purchase orders and bills of lading)

• Maintain updated records of orders, suppliers and customers

• Provide information to customers about the status of their orders

• Independently identify, troubleshoot, document, categorize and replicate customer problems and then escalate complex problems according to defined escalation procedures.

• Retain ownership of all cases throughout the resolution process

• Provide input to internal escalation departments, though proper escalation procedures

• Provide excellent customer service at all times

• Follow up to customer inquiries by taking specific action in a timely manner

• Problem solves and strives for first call resolution

• Enters data from customers into various software programs

• Appropriately communicate with upset customers to resolve their inquiries

• Thrives as a team player in a fast-paced, high-energy, change-oriented environment

• Participates in additional training courses when needed

• Performs other related duties and assignments as required and as assigned by supervisor or manager

• Exercise retention efforts when appropriate

• Speak clearly, calmly, and maintain professional composure in stressful situations

• Strong listening and comprehension skills

• Be flexible and accepting of change

• Strong desire to help others, solve problems, and find solutions

• Continuously demonstrate a high sense of urgency

• Logical problem solving skills and ability to multi-task

• Ability to troubleshoot and resolve problems in a technical team-oriented environment

• Requires minimum of 1 year customer service experience

• Requires minimum of 1 year experience using personal computers and phone systems

• Requires minimum of 6 months experience providing shipping and receiving/logistics support

Qualifications

• Well-organized and understand the order fulfillment cycle

• Familiarity with Microsoft Windows and Office Applications (Word, and Excel)