Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

TITLE: Compliance Manager
REPORTS TO: COO / EVP
LOCATION: Bothell, WA
STATUS: Full time, non-exempt
National Service Bureau (NSB) is looking for a Compliance Manager to join the Team in our Bothell, WA office. NSB is a family owned, “People First” company focused on Insurance Subrogation and Accounts Receivable Management. We have grown for the last 35 years to become a leading national agency. We are a team of people who are self-motivated, accountable, and engaged in personal growth.
The Compliance Manager is responsible for working closely with the Quality Assurance team to drive a positive, productive culture and ensures QA Auditors meet or exceed their KPIs while staying within industry compliance standards. Also responsible for continuously developing direct reports to their fullest potential, ensuring they have the tools and knowledge necessary to successfully execute their work to their highest capability.
BENEFITS:

• Paid Time Off
• Paid Holidays
• 401(k) plan employer matching contributions
• Medical, Dental, Vision Insurance with employer contributions
• Company provided EAP (Employee Assistance Program)
• Monday to Friday schedule

JOB RESPONSIBILITIES

• Promotes and nurtures a professional, positive, and productive company culture.
• Formulates, implements, and reviews results of department strategies and updates as needed.
• Participates in interviewing and hiring as needed
• Documents, reviews, and updates department SOPs bi-annually.
• Assists with annual Compliance Audit & Certification
• Ensures collection and subrogation letters are reviewed by legal annually.
• Implements collection letter changes and reviews for accuracy.
• Responsible for Collector regulatory compliance and ensures disciplinary action and coaching takes place as needed.
• Verifies that call and file monitoring is completed weekly.
• Reports weekly call and file monitoring results to management.
• Ensures any complaints are tracked, investigated and responded to in a timely manner.
• Completes and submits license and related annual renewals in all applicable states.
• Takes the lead on state audits / examinations.
• Researches and participates in industry compliance training and education opportunities.
• Monitors direct report’s performance and attendance.
• Develops, implements, and monitors training, improvement plans, benchmarks and disciplinary actions as needed.
• Conducts quarterly 5-5-5 discussions with QA Team.
• Conducts annual performance reviews with direct reports.
• Tracks, analyzes, and reports on personal and department KPIs and ensures they’re met.