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Call Center Representative
$37k-47k (estimate)
Full Time 3 Months Ago
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National Service Bureau is Hiring a Call Center Representative Near Sarasota, FL

Benefits:
  • Guaranteed hourly rate uncapped commission ($65,000-110,000 OTE)
  • Hybrid schedule of work from home and in-office days
  • Paid Vacation, Holiday’s, and Sick Time
  • 401(k) plan employer matching contributions
  • Medical, Dental, Vision Insurance with employer contributions
  • Company provided EAP (Employee Assistance Program)
  • Monday to Friday schedule
National Service Bureau (NSB) is looking for Call Center Representatives to join our growing team with offices in Bothell, WA and Sarasota, FL. NSB is a family owned, “People First” company focused on Insurance Subrogation and Accounts Receivable Management. We have grown for the last 35 years to become a leading national agency. We are a team of people who are self-motivated, accountable, and engaged in personal growth.
Call Center Representative Essential Job Functions:
  • Communicate via phone with people with all backgrounds and personalities
  • Make outbound calls (75 /day)
  • utilize software to note accounts and communicate with insurance companies
  • Negotiate and lead conversations to recover the highest balances for our clients
  • Communicate with team members to coordinate on accounts
  • Document accounts with proper notes to ensure quick communication
  • Adhere to company policies and procedures
Call Center Representative Job Requirements:
  • Meet the collector target metrics
  • Ability to work a Hybrid schedule of work from home and in-office days
  • Secure home office consisting of:
    • Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi)
    • Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions (ex. Office space, extra bedroom, etc.)
    • Clear and professional backdrop
  • Strong ability for empathy
  • High level of professionalism
  • Great communication skills
  • Ability to stay motivated and positive
  • Attention to detail
  • Experience with time management
  • Computer and typing skills
  • Utilize our collaboration software(s) to be engaged in video collaboration with your team throughout the day.
NSB has a training program that you will be enrolled in on your very first day. This training is designed to jump start your career by providing the skills and experience necessary to be successful in the role prior to working in a hybrid environment. New team members learn about the industry, expectations, specific job skills, and more. Our experienced Training Manager and Management Team provide classroom instruction, interactive learning, and guidance throughout training, with a focus on making sure you succeed out of the gate.
NSB Core Values:
  • Follow Through
  • Be Engaged
  • Think First
  • Be Respectful
  • Be Accountable
NSB Culture & Environment:
  • Diverse and friendly team
  • Emphasis on work/life balance
  • No nights/weekends
  • Positive environment
  • Performance-based incentives
  • Advancement opportunities
We are passionate about giving our team members the ability to control their income. You will earn an uncapped commission on the work you do. Our Team members are some of the highest earning Reps in the industry, with the top 10% of collectors earning over $100,000 annually.
We are excited for you to join us! To stay up to date on our latest postings we invite you to:
Like us on FaceBook:https://www.facebook.com/nationalservicebureau/
Follow us on LinkedIn:https://www.linkedin.com/company/national-service-bureau-inc./mycompany/
Visit our careers page:https://national-service-bureau.careerplug.com/account

Job Summary

JOB TYPE

Full Time

SALARY

$37k-47k (estimate)

POST DATE

02/09/2023

EXPIRATION DATE

06/03/2024

WEBSITE

nsbi.net

HEADQUARTERS

BOTHELL, WA

SIZE

25 - 50

FOUNDED

1986

CEO

DAVID CONYERS

REVENUE

<$5M

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The job skills required for Call Center Representative include Call Center, Communication Skills, Time Management, Attention to Detail, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Call Center Representative job description and responsibilities

Call center representatives must be professional throughout each phone call and to other call center employees.

02/12/2022: La Crosse, WI

Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.

01/09/2022: High Point, NC

A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.

12/14/2021: Galveston, TX

The representatives should also use their problem-solving skills to resolve customer queries effectively.

01/05/2022: Sioux City, IA

The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.

12/26/2021: Greensboro, NC

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Call Center Representative jobs

Working as a call center representative requires a fast typing ability.

12/22/2021: Orange, CA

Perfect for Call Center Representatives with two to five years of experience.

12/20/2021: Roanoke, VA

Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.

02/10/2022: Greenville, MS

Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.

02/28/2022: Jamestown, NY

Previous call center experience preferred but not required.

12/17/2021: Greenville, MS

Step 3: View the best colleges and universities for Call Center Representative.

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