ESSENTIAL DUTIES AND RESPONSIBILITIES:
These functions are not intended to be an exhaustive list of all responsibilities, duties, and
requirements of the job. Other functions may be assigned as needed.
1. Must be able to perform registration and reception duties in a timely manner as required.
2. Must obtain accurate patient demographic and billing information and follow all policies and
procedures of valuable collection.
3. Must input all required insurance and billing information utilizing proper financial class and
insurance codes.
4. Must complete daily worklist edits and complete necessary reports.
5. Must attempt to obtain complete information for workman’s compensation claim and note the
information in the system.
6. Must document in Meditech and additional software, reasons for incomplete information and at
the time of pre-reg or registration.
7. Will answer department telephone and effectively and professionally communicate and/or
transfer the caller. Will work as back up operator as needed.
8. Will discuss patient financial responsibility and request co-pay or deposit per point of services
policies as appropriate and will facilitate and efficiently gather accurate patient billing
information.
9. Must receive and process patient payments, properly receipting and forwarding all copies of
patient payment receipts posting to the patient accounts in an appropriate manner. Will note
documentation of why if UFC not collected.
10. Must answer patient inquiries regarding their liability and able to explain the variables
involved.
11. Must assist with any alarm systems and understand current processes.
12. Must have effective ability to build customer loyalty through positive customer interactions and
provide consistent positive patient and/or provider experience.
13. Must pre-register patients and prepare packets as required.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to learn and perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.
EDUCATION AND/OR EXPERIENCE:
High School Diploma or GED equivalent required. Medical knowledge experience preferred.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret order requests, insurance information and necessary documents.
Ability to determine and prioritize procedures. Able to communicate effectively both verbally and in
writing.
REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret
an extensive variety of technical instructions with several abstract and concrete variables. Exercise
good judgement and tact in relating to conflict.
CERTIFICATES, LICENSES, REGISTRATIONS:
OTHER SKILLS AND ABILITIES:
Strong attention to detail. Ability to prioritize and multi-task. Excellent communication and customer
service skills in a fast-paced environment.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; talk or hear; use
computer, reach with hands and arms, stand, walk and lift up to 25 pounds.
Specific vision abilities required by this job include close vision, peripheral vision, and focus
adjustment.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee typically works in a medical office environment.
The noise level in the work environment is usually moderate.