Primary responsibilities include:

• Configuring, Troubleshooting and Diagnosing of the Cisco Routers, Switches, Sonic Wall Firewall, Cisco VoIP Telephony systems, Wireless Controllers.
• Experience with Routers, Switches, Velo Cloud SD-WANs, SonicWall Firewalls, VoIP, CUCM, Unity, UCCX administration and scripts.
• Upgrade the network infrastructure with High Availability and include integration of new technologies with architecture support of Infrastructure projects and troubleshoot system issues.
• Experience with voice infrastructure which includes Cisco Call Manager, Cisco Unity, Cisco Unified Presence, Cisco Unified Intelligence Center and UCCX.
• Possess a solid understanding of and have experience with the following network technologies and application protocols: ARP, 802.1q, NAT, ACLs, IPSEC, SNMP, LDP, WAN, LAN, VPN, VLAN, DNS, DHCP, SSH, LDAP, SMTP, TCP/IP, QoS, Cisco UCS server and ACL.
• Configure the resources in UCCX and hands on experience to develop the scripts as per the company requirement. Solid understanding on PRI and SIP trunks.
• Ensure network connectivity throughout company's LAN/SD-WAN infrastructure. Maintain integrity of the network, VoIP, security and 24/7 availability.
• Implement and maintain network intrusion prevention/detection systems, Gateway Anti-Virus, Content filtering and Advance threat protection.
• Work is performed in both a general office environment, as well as a data center environment. Demonstrated knowledge and experience in TCP/IP addressing and calculations.
• Strong troubleshooting skills in Cisco routing, switching, Cisco Voice, Firewalls and Ubiquiti wireless infrastructure.
• Perform disaster recovery, configuration backups and replacing the network hardware components when required. Monitor the network performance using monitoring tools and determine if any adjustments need to be made.
• Diagnose and fix problems or potential problems with the network and its hardware, software and systems, and plan for disaster recovery.
• Schedule and perform network improvements, upgrades, and repairs for over 20 locations during the maintenance window.
• Prepare technical documentation to communicate ideas, concepts and details necessary to accomplish specific goals. Manage and utilize tools to administer and monitor network circuits and equipment.

Qualifications Required:

• CCNA routing and switching or Voice is required (higher certification is Preferred)
• Strong understanding of network infrastructure and network hardware. 
• Ability to quickly implement, administer and trouble shoot the network infrastructure.
• Must have the ability to work both independently and collaboratively with staff, customers, and external vendors.
• Experience working in a team-oriented, enterprise, collaborative environment.
• Bachelor’s degree in information technology or related field (Master’s Preferred).
• Ability to complete multiple tasks simultaneously while adhering to strict deadlines.
• Experience with Cisco Networking (Cisco switches, routers, Cisco IP Telephony, Firewalls)