About us

National Grid is hiring a Scheduler for Syracuse, NY.

Manage the resource availability (time off and availability to work) for field workers across the company’s multiple field locations, enabling work plans, regulatory, budget, work performance, productivity, and customer expectations are realized.

Manage the transition of resource availability from current manual processes to the planned centralized and standardized system, utilizing a Resource Management Solution.

Job Purpose

Manage, balance, coordinate and communicate the availability of internal Gas Operations resources, integrating planned and unplanned absences, to help achieve the work plan and deliver against agreed programs of work.

Monitor and report monthly, weekly, and potentially daily resource availability and changes to key stakeholders to enable predictions based on key trends.

Monitor and report daily exceptions that impacts pay within the Resource Management Solution, to avoid errors and impacts to the downstream processes.

Track and respond to key performance metrics for the RAM capability, to drive improvements and productivity.

Promote and implement procedural best practice, to help execute the annual Capex and OpEx plans.

Key Accountabilities

• Understand changes to regulatory and bargaining agreement rules and implement changes to resource management practices, as needed.
• Provide guidance and support to GBE to help in the effective execution and integration of the Resource Management Solution into the business.
• Keep up to date with Resource Management Solution enhancements in order to ensure sustaining best practices for National Grid.
• Resource Management will provide technical guidance, support and coaching to others in order to share knowledge and develop technical understanding within discipline.
• Develop and maintain effective relationships with key stake holders to share best practices, drive consistency in resource planning and ensure timely delivery of projects.
• Challenge existing ways of working and continuously seek better ways of performing work to drive greater efficiencies.
• Works within a high paced, high-volume environment.
• Sees multiple relationships, identifying several likely causes or consequences of a situation. For example, when analyzing resource requirements at an individual and portfolio level.

Supervisory/Interpersonal- Experience Required

• Strong leadership, customer orientation and communication skills, providing the ability to promote teamwork and harmonious working between direct staff, project teams and contractors.
• Ability to use computer based planning tools, work scheduling systems and desktop software packages.
• Sound knowledge and understanding of work scheduling and outage planning.

Qualifications

• A Bachelor's degree or equivalent work experience in a related field or three years work experience in related field.
• Proficiency in relevant software (e.g. Microsoft Office products – Access, Excel, PowerPoint, Word).
• Knowledge or awareness of relevant software preferred (e.g. SAP, Workforce, Salesforce, Tableau).
• Knowledge or awareness of energy system operations preferred.
• Experience of managing project teams and projects independently.
• Valid driver’s license required with a safe driving history that meets National Grid’s Safe Driver policy.

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