Description

National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. We operate across 34 states and three provinces. All organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. National Express School (NEXS) operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Transit (NEXT) operations transport more than 22 million passengers annually with more than 2,800 vehicles. National Express Shuttle (WeDriveU) serves more than nine million corporate and university passengers annually. NELLC’s corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 290 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.

The Analyst is responsible for timely and accurate customer invoicing. The Analyst will regularly communicate and collaborate with service operations to resolve exceptions and ensure maximum billed revenue. The role will also consistently collaborate with service operations and customers to identify and understand billing disputes. The Analyst plays a front-line role in ensuring timely and accurate contract billing. The role will regularly make recommendations on how to improve processes that will minimize disputes and maximize billing and collections.

Essential Functions:

• Collaborate with Customer Service Centers to ensure timely and accurate customer billing
• Maximize revenue of customer billings in alignment with contract terms
• Maintain expertise in customer contracts
• Develop and maintain strong support relationship with Customer Service Centers
• Identify, understand, and resolve exceptions
• Generate quotes in collaboration with Business Development and Field Operations
• Review and compare invoices to contracts to identify and resolve discrepancies
• Review, prepare, and maintain a library of complex billing detail formats
• Provide insight and impacts to management to assist with decision making
• Identify potential process improvements
• Assist where needed in implementing process improvements
• Key support role for A/R function and the collections process
• Assist with other administrative duties as required

Qualifications

Education:

Equivalent work experience or bachelor’s degree

Certifications, Accreditations, Licenses:

• None

Relevant Work Experience:

2 to 4 years in related field

Special Knowledge, Skills and Abilities:

• Excellent analytical, problem solving, and process improvement skills
• Strong Excel skills
• Ability to focus for long periods of time
• Work well independently as well as with others
• Organized and detail oriented
• Strong verbal and written communication
• Self-motivated
• Solid knowledge of fundamental accounting principles

Supervisory Responsibility:

None

Work Environment:

Flexible hybrid and/or work from home

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer

Job: Finance

Primary Location: United States-Illinois-Lisle-US Headoffice

Work Locations US Headoffice (1002_US Headoffice)2601 Navistar DriveLisle, 60532

Organization United States Bus

Schedule Full-time

Employee Status Regular

Travel No

Req ID: 231478