The Resident Services Manager reports directly to the Sr. Capital Improvement Manager as well as the AVP of Maintenance & Capital Improvements. The Resident Services Manager coordinates with respective Regional Property Managers daily and is responsible for managing all maintenance personnel, sub-contractors and vendors in the performance of all phases of maintenance and minor construction for the apartment community.

RESPONSIBILITIES

• Maintain and keep apartment interiors and exteriors in superior condition.
• Ensure maintenance shops are organized and safe.
• Provide Property Managers with updates of all maintenance performed, all areas of concerns, and personnel status.
• Oversee all CORE properties to ensure conformance with the Resident Service Department Operating Manual.
• Decrease expense in maintaining CORE properties.
• Control expenditures, inventory and tools.
• Directly responsible for major troubleshooting.
• Conduct safety meetings.
• Continuously trains and develops personnel to achieve maximum growth potential.
• Recruit and select only the highest qualified individuals.
• Manage personnel with declining performance standards ensuring standards are maintained.
• Conduct bi-annual evaluations.
• Review all other evaluations within the department.
• Create and maintain a positive, stimulating and safe working environment.
• Other duties that may be needed or required as directed by the Regional Manager.
• Achieve customer satisfaction through responsiveness to needs, enhanced communication and unparalleled professionalism.
• Manage all special projects.
• Must attend company sponsored events that relate to the development of the team, which, from time to time, may include overnight stay at locations away from the employee's home.
• Other duties as requested.

SKILLS

• Must possess ability to serve as a resource to others in the resolution of complex problems and issues.
• Rely on experience and judgment to plan and accomplish assigned goals. May orient, train, assign and check the work of lower level employees.
• Ability to work with and understand persons of all ethnic and family backgrounds.
• Must demonstrate initiative, professionalism, integrity and exercise confidentiality in all areas of performance.
• Maintain work pace appropriate to given work load.
• Perform complex and varied tasks.
• Relate to others beyond giving and receiving instructions.
• Basic budgeting knowledge and understanding.
• Ability to forecast future projects and forward plan.

EXPERIENCE

The Resident Services Manager should have the following minimal knowledge, skills and abilities:

• Must reside within the geographic territory which they oversee.
• Five or more years of experience in a supervisory role within apartment maintenance.
• High school education or equivalent is needed with proficiency in both verbal and written communication skills.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Exposure to various types of weather
• Standing, walking
• Frequent pushing, pulling, lifting up to 25 pounds
• Crawling, kneeling
• Twisting, carrying
• Working with hands
• Driving - Must have valid driver's license and current insurance in order to drive for company purposes or have reliable transportation.
• Operate computer and office equipment

FLSA CODE

• Exempt