POSITION SUMMARY:

The Supervisor, Clinical Data Reporting is responsible for developing reporting agents to meet, maintain, and exceed required standards in productivity, quality, and accuracy while promoting a positive teamwork environment. Schedule is Sunday-Thursday or Tuesday-Saturday, 12pm-8pm or 3pm-11pm (in own time zone).

PRIMARY RESPONSIBILITIES:

• Undergo full training and fluency of Clinical Data Reporting roles and responsibilities.

• Perform random quality checks for all agents to maintain highest standards of accuracy and quality.

• Maintain a tracking mechanism to monitor and track reporting errors.

• Available real time for employees that are experiencing work and/or personal issues.

• Provide appropriate coaching, counseling, direction, and resolution.

• Work in conjunction with Director and RAQA on CRI root cause issues and log all pertinent data for resolution.

• Create workflow documents including departmental standard operating procedure; track changes to reporting process and provide appropriate training.

• Create schedules to ensure adequate staff is available for the workload and approve time cards.

• Write and conduct yearly performance reviews where feedback and career plans are provided.

• Interview potential candidates and influences final hiring selection.

• Mentor and train new employees.

• Complete special projects and other duties that may be assigned to meet business needs.

• This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job.

• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

• Must maintain a current status on Natera training requirements.

QUALIFICATIONS:

• Associate degree or equivalent.

• Minimum of 2 years of data entry/customer service experience required; plus a minimum of 6 months of experience in Clinical Data Reporting; and a minimum of 1 year or experience in a lead and/or supervisory role.

• Must be fluent in Clinical Data Reporting processes to assist as needed.

• Experience with LIMS preferred. Data collection and maintenance experience preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Intermediate knowledge in Microsoft office applications and typing with excellence in spelling and grammar.

• Knowledge of numeric, oral, and written language applications.

• Excellent attention to detail and organization skills.

• Adaptability to change and self-starter.

• Ability to deal with challenging circumstances.

• Results-oriented.

• Demonstrated ability to work creatively amidst competing priorities to meet goals/objective on time.

• Ability to deliver training, mentoring, and constructive feedback in professional manner.

• Ability to resolve negative personnel interactions.

• Willingness to learn new tasks and possess a positive, service-oriented attitude.

• Ability to maintain professionalism during highly escalated situations.

• Problem analysis and problem-solving skills preferred.

• Bilingual a plus.