Customer Service Sales Support Full-time

Summary: Food Distributor is looking for an experienced, professional with 2 years of proven experience in a Customer Service role. The ideal candidate will have a Sales Support background, strong Microsoft Excel skills, and a proven track record as a Customer Service Specialist. The individual in this role will be responsible for answering incoming calls and emails, fielding Customer/Sales team questions and complaints, and processing return authorizations and credits. The role requires the qualified candidate to possess a polished and professional demeanor, independent working skills as well as team-oriented adaptability, and a strong focus on attention to detail while remaining highly motivated.

Shift:

Monday to Thursday 9:00am to 6:00pm

Friday 9:00am to 3:00pm

Responsibilities/Job Duties:

- Process Customer return authorizations and credits

- Prompt missing cases investigation(s)

- Assist Accounts Receivable team with Customer deductions

- Complete daily Mobile Conductor credit review

- Process vendor credits

- Take, enter, and/or modify Customer orders

- Provide answers/support to Customers and Sales team inquiries

- Answer incoming calls and emails

- Redirect Customers to appropriate teams and/or departments as needed

- Ad hoc projects as needed

Required Qualifications:

- Experience with Microsoft Office Suite with strong Excel skills highly preferred

- Good telecommunication skills; i.e. polished and professional demeanor, excellent active listening skills.

- Strong attention to detail

We are an equal employment opportunity employer!

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Sales support: 2 years (Preferred)
• Customer service: 2 years (Preferred)
• Microsoft Excel: 2 years (Preferred)

Work Location: In person