Essential Job Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Service guests in the hotels Executive Lounge
• Welcome guests in a polite and friendly manner
• Take and deliver customer orders, consistently demonstrating high levels of customer service
• Top up buffets and always keep them presentable.
• Prepare set ups for tables and clear and clean tables in a timely manner guests depart.
• Manage guest queries in a timely and efficient manner
• Ensure cleanliness of work areas
• Comply with hotel security, fire regulations and all health and safety legislation
• Be environmentally aware
• Assist with anything else required in the operation of the executive lounge and the guest experience department.
• Assist other departments wherever necessary and maintain good working relationships
• Other duties and responsibilities as assigned
• The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
• Maintain a safe work environment for co-workers and a safe hotel for guests

Qualifications, Job knowledge, Experience, Skills, Abilities:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. 4-year college experience preferred, in hospitality , business or foreign languages fields

• Ability to communicate, verbally and in writing, effectively with guests and co-workers; respond to guest requests

• Ability to speak foreign languages, preferred
• Ability to multi-task and handle pressure, during busy times, while being able to maintain standards of service
• No special licenses or certificates required
• Ability to handle cash/credit card transactions
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers
• Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers

Physical requirements of the position and work environment:

• Must be able to walk, climb stairs
• Must be able to bend, stoop, crouch
• Must use hands to reach, grasp, handle, pull and push
• Must have good near and far vision
• Must be able to hear, talk, smell
• Must be able to lift & carry up to 50 pounds
• Majority of duties performed indoors. Noise level moderate.