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NASA Federal Credit Union is seeking a Bilingual Collector II with oral and written fluency in both English and Spanish. The Bilingual Collector will work directly with NASA Federal Credit Union members to resolve matters regarding their past due financial products. This position will maintain an average of 40 outbound telephone collection calls per day and maintain a maximum average of 5% or less abandoned call rate per day. The Bilingual Collector will perform skip tracing including pulling credit reports, using specialized software, on members with negative account balances. This position will act as liaison with third party collection agencies to include transfer of information, posting of payments and updating accounts, while maintaining thorough knowledge of the Credit Union collection practices, creditor rights and applicable bankruptcy laws. The Bilingual Collector will also require a complete understanding of how payment and payrolls are applied to accounts and the member profile of accounts.
\nEssential Duties and Responsibilities: include the following with other duties may be assigned.
Full Time
$45k-55k (estimate)
03/21/2024
07/03/2024
nfcu.com
Bowie, MD
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