As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associate's voice to be heard, fostering a dynamic environment of communal creativity that's rife with opportunities for advancement.

The Director of Hotel Transition & Training will facilitate and manage the operation process for hotel acquisitions and openings, General Manager transitions, and support and regulate performance management and Company's standards for Naples Hotel Group.

The Director has a critical role on the corporate leadership team and will work closely with the hotel leaders to drive and measure success in all key metrics on the balanced scorecard—this includes policing all standard operating procedures set by NHG and ensuring compliance with the brands. In addition, they will be responsible for the task force team and deployment based on needs across the portfolio and stepping into any required role to ensure successful and efficient operation.

The Director will also assist with developing and implementing comprehensive training plans and measuring bench strength to improve processes and prepare the Company for future growth.

Benefits for full-time associates

• 2 weeks of vacation pay your first year
• 4 sick days/year
• 2 hours paid volunteer time/month
• Holiday pay
• Medical, dental, and vision insurance plan options
• Short term disability, long term disability, and life insurance plan options
• 401k retirement plan
• Discounts on hotel rooms worldwide
• Direct deposit payroll

Essential Duties and Responsibilities

Hotel Transition:

• Responsible for leading and overseeing the effective management of all hotel openings and transitions.
• Responsible for portfolio performance management of priority hotels and project management of ramping hotels when there may be a gap in openings and transitions.
• Assist with hotel acquisition by serving as a liaison and central point of contact between all parties involved, including executive leadership, operations management, and the outgoing company.
• Develop and implement company-standardized protocols for openings and transitions.
• Manages the overall project timeline, milestones, and deliverables related to the opening or transition and critical positions for the hotel.
• Track progress and ensure adherence to acquisition and opening checklist deadlines.
• Conduct a post-acquisition assessment to evaluate the success of the opening/transition and identify areas for improvement.
• Work with all departments to ensure proper set up of systems and data transmission, including but not limited to PMS, accounting software, timeclock, credit card processor, invoices and billing etc.
• Work closely post-opening and transitions to ensure hotels ramp quickly and hotel teams are set up for success.
• Collaborate with the Corporate Operation Team to deploy task force team members to vacancies or take on assignments.
• Leads and oversees the effective management of assigned hotels and their functional areas to maximize financial performance while upholding quality standards and maximizing the guest experience.

Performance Management:

• Training staff in new procedures and protocols.
• Monitor and confirm all required company training/compliance courses as assigned.
• Ensure compliance with all brand and company standards.
• Adheres to company standards and maintains compliance with all policies and procedures.
• Ability to investigate and analyze current activities or information in the operation/sales/marketing/revenue management field and make logical conclusions and recommendations.
• Set goals and expectations for direct reports that align performance and rewards, address performance issues, and hold staff accountable for successful results.
• Complete routine audits of each hotel in the portfolio to ensure compliance.
• Proactively communicate deficiencies and collaborate with internal departments and corporate officers to find a solution so that hotel operations are running smoothly.
• Collaborate with Corporate Officers to develop and implement company-wide training programs.

Leadership Support:

• Manage, engage, communicate, and support General Managers regularly.
• Make recommendations for recruitment, hiring, and terminations.
• Forecast talent needs and manage talent acquisition strategy with Human Resources to minimize turnover.
• Partner with Human Resources to identify, develop, and retain the right people to support the strategic priorities of the market.
• Successfully balance the needs and expectations of guests, employees, corporate, the brand, and hotel ownership.
• Provides regular updates and addresses any concerns or issues that arise.
• Proven leadership ability to influence, develop, and empower employees to achieve objectives with a team approach.
• Quickly adapts and executes during changing business conditions, processes, work cultures, and environments.
• Is genuine without adapting the styles and expressions of others; puts the interests of others and the team ahead of own self-interests.
• Ability to conduct high-level meetings in one-on-one or group settings.
• Be a leader and role model to all employees.

Corporate Support: 

• Participate, as requested, in the planning and implementation of the company's policies.
• Participate in company and franchise meetings, conferences, and any other event or activity deemed productive in increasing the company's visibility and reputation.
• Perform other/all duties or tasks as assigned by Naples Hotel Group Principals.

Education and/or Work Experience Requirements

Standard Qualifications:

• Four-year degree or equivalent experience.
• 5 years within the multi-hotel sales discipline preferred.
• Ability to read, write, and speak English, with excellent grammar and communication skills (written and verbal).

Additional Qualifications:

• Requires heavy and sporadic overnight travel based on the company's needs (up to 50% ).
• This is a salaried position; 45-50 hours per week is required.
• Available to meet clients outside the scope of regular business hours.
• Well-organized and detail-oriented.
• Must be able to work independently and multi-task, prioritizing as appropriate.
• Must have the ability to communicate issues and concerns at all levels of the organization.
• Must effectively manage problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have planning and problem-solving skills that include the ability to tie strategies and planning actions to results.
• Requires working knowledge and experience using Microsoft Office products, including Word, Excel, and Outlook.
• Must be able to scan and assess the competitive arena to refine/improve the customer value proposition.

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit, stand, bend, walk, use hands or fingers, feel objects, tools, or controls, lift boxes (up to 15 pounds), talk, and hear. Vision abilities required by this job include a close vision of a computer screen.

Other Requirements:

• Employee must maintain a neat, clean, and well-groomed appearance (specific standards available).
• Regular attendance in conformance with the standards, which Naples Hotel Group may establish from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Upon employment, all employees must fully comply with Naples Hotel Group rules and regulations for the safe and efficient operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

*Employment is conditional on candidate's successful completion of pre-hire drug and background screening*

Naples Hotel Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.