Overview Work Where it Matters Akima Data Management (ADM), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.At ADM, the work you do every day makes a difference in the lives of our 15,000 Iupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. For our shareholders , ADM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. For our government customers , ADM delivers agile and innovative cloud and IT services and solutions that enable mission dominance. As an ADM employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options. Job Summary: Provide Tier 1 and 2 Service Desk support for classified users request for assistance and problem resolution.Provide secure voice, video setup , configuration and troubleshooting to agency users and systems. Install new or replace secure communication equipment. Maintain and report ClassNet inventory and change to the O&M service provider's Asset Management staff, DoS, and others as requested.Provide Tier 1 and 2 Service Desk support for classified users request for assistance and problem resolution.Maintain and report Classified inventory and change to the O&M service provider's Asset Management staff, DoS, and others as requested. Responsibilities Job Responsibilities:

• Develop and maintain Standard Operating Procedures and instructional materials to improve the processes for managing classified conference and meeting rooms.
• Perform scheduling and setup for secure call and video conferences.
• Assess, recommend, and support secure communications upgrades and technology refresh for approximately 300 end-user devices shared by over 1000 users.
• Manage user account creation, modification, and deletion of user accunts in Microsoft Active Directory.
• Creation and issuance of Public Key Infrastructure Smart Cards for classified and unclassified networks.
• Assess and Validate Classified user requirements for new item requests, research and recommend technical solutions.
• New workstation setup including networked desktop/laptop, printers, scanners and switches.
• Maintain and troubleshoot computing and peripheral devices (e.g., keyboard, video, mouse (KVM), multi-function print devices (MFP/MFD), thin clients, secure telephones, video teleconferencing systems, and monitors) for all networks.
• Manage and update client support tickets in ServiceNow ITSM environment.

Qualifications Minimum Qualifications:

• Top Secret/SCI Clearance.
• Associates degree in Information Technology or 5 years equivalent work experience.
• Experience in setting up secure phone calls for senior leadership.
• Ability to set up for classified video teleconference.
• Experience in video teleconference meeting setup, scheduling and customer assistance.
• Strong knowledge of Microsoft Active Directory.
• Comptia A and Security certifications preferred.
• Excellent communications skills in person, verbally and in writing.
• Excellent organizational skills.
• Must be able to professionally interface with team members and civilians at all levels of the organization.

Posted Salary Range $123,500 / annually Benefits Information Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information). Job: Information Technology Travel: None Organization: ADM - Akima Data Management Clearance: TS/SCI Work Type: On-Site Remote: No ReqID: 2024-7849