NAMI OC WarmLine Associate Director

Strategize, plan, and collaborate to keep the OC Warmline Program operating efficiently. Responsible for strategic planning,

program policy-making, and maintaining organizational effectiveness, administering, coordinating, and managing the

operations of The OC Warmline. Responsibilities include creating and ensuring quality service with the capacity to handle all

connections received, creating a community of learning and technical assistance, and liaising with key local and state

stakeholders.

Primary Management Duties

• The employee in this position has managerial responsibility for a professional and support staff of 100 or more, some

directly and some through program managers.

• Interfaces with related stakeholder agencies including but not limited to the Orange County Health Care Agency

(OC-HCA), California Department of Health Care Services (DHCS), and the Substance Abuse and Mental Health

Administration (SAMSHA).

• Performs managerial duties to include interviewing applicants for employment; assigning and reviewing the progress

of assignments; conducting performance appraisals; recommending salary increases; and developing higher levels of

expertise in staff members by encouraging further education, participation in seminars, and providing learning

opportunities within program mental health and/or substance abuse services.

• Ensures that established personnel policies are followed. Identifies staff training needs and ensures development and

implementation of programs that address needs; participates in delivering training sessions to meet the needs of staff

related to clinical/program needs. Ensures that all employees receive prescribed orientation and in-services.

• Coaches staff in the development of their work plans, assigned duties, responsibilities, and scope of authority.
• Ensures that all program staff complete assessments, treatment plans, progress notes, outcome measures, and/or

other reporting data in a timely and quality fashion.

• Track metrics and identify trends, implement measures to improve outcome measure metrics on an ongoing basis.
• Leads and/or facilitates routinely scheduled meetings as requested or required for the program warmline or agency.

Program Leadership

• Develops program planning and innovations to ensure effectiveness and growth.
• Defines the strategy, goals, and objectives of the program, under the direction of the Warmline Clinical Program

Director

• Forms a highly effective team and collaborates across warmline divisions to accomplish the program’s short and

long-term goals.

• Provides leadership to program staff ensuring that the services meet or exceed contractual performance goals; ensures

delivery of services in accordance with contracted guidelines and NAMI OC guidelines.

Program Quality, Compliance, and Reporting

• Measures progress against plans and stated goals as it applies to program documentation.
• Reviews case documentation and status reports prepared by program staff to ensure all legal, contractual, and

revenue-generating reports meet or exceed required Agency and applicable regulatory agencies standards.

• Ensures all administrative documentation is accurate and submitted within the established timeframe; gathers and

analyzes information and prepares routine reports including those used to assess performance.

Financial Duties

• Efficiently utilizes financial resources while maintaining a commitment to quality service when requesting and

purchasing quality assurance program supplies.

• Assists Warmline Clinical Program Director in the development of program budget and ensures expenditures comply

with approved budgets; monitors and evaluates budget issues and recommends corrective action.

• Collaborates with the Director of Finance and the WL Program Director in maintaining the WL budget.

Experience & Education Requirements

• Bachelor’s degree from an accredited college or university (required) and minimum 5 years experience in the mental

health field or Paraprofessional training.

• Master’s degree in a relevant field (preferred). Experience supervising and training staff is necessary.
• Demonstrate working knowledge of the mental health, substance use, and suicide prevention services specific to

hotline or emotional support warmline mental health services.

• Support the values and mission of NAMI OC as related to employment.
• Demonstrate knowledge of Evidence-Based Practices and/or the Recovery Model of treatment.
• Know and comply with Agency policies and procedures, HIPAA, OC-HCA policies and documentation guidelines, and

other state, and federal regulations relating to quality assurance and improvement.

• Be experienced in the types of peer support and case management appropriate to the program.
• Manage employee performance consistent with defined NAMI OC guidelines.
• Utilize analysis, experience, and judgment to make solid business and therapeutic decisions.
• Adapt to changing needs by acquiring new skills and knowledge.
• Bilingual English/Spanish, English/Vietnamese, English/Farsi or English Korean - a plus.

Ability to pass a background clearance.

Reports to NAMI OC WarmLine Clinical Program Director

Full Time, Hybrid

Must reside in Orange County, California or within the area (LA,SD,IE)