Dear Partners,

Hope you are doing well.

Please find the Job description. If this is of your interest to relocate to Onsite at TX kindly share resume along with expected bill rates on C2C/W2 and send it to

Experience Requirements:

The ideal candidate should possess the following experience:

No. of Years of APM/CSDM experience: 8 years of experience

Location: Richardson, TX, USA ( Day 1 Onsite)

Hands-on Experience with APM Module:

Proficiency in using the APM module within ServiceNow, including understanding its features, functionalities, and configuration options.

CSDM Module Knowledge:

Familiarity with the Common Service Data Model (CSDM) module, which provides a standardized framework for managing IT services and assets.

Information Objects:

Understanding of information objects and their relevance within the APM context.

Application Service and Technical Services:

Knowledge of application services and technical services, as they relate to APM.

Business Capability Mapping:

Ability to map applications to business capabilities and understand their interdependencies.

Roles and Responsibilities:

The APM Support Specialist will be responsible for the following tasks:

Collaboration and Ticket Resolution:

• Collaborate with global teams to actively resolve APM-related support tickets.
• Provide timely and effective solutions to end-users.
• Maintain clear communication channels with stakeholders.

Automation Scripting:

• Develop scripts to automate APM functionality, such as data collection, reporting, and routine tasks.
• Enhance efficiency by automating repetitive processes.

Quarterly Audits:

• Conduct quarterly audits of APM data.
• Ensure data accuracy, completeness, and consistency.
• Follow up with teams to address discrepancies and update records.

Data Integrity:

• Monitor APM records for empty or incomplete fields.
• Collaborate with relevant teams to rectify missing information.
• Maintain data quality and integrity.

Guidance and Integration:

• Guide teams in making informed decisions regarding module selection.
• Facilitate discussions on integrating APM with other ServiceNow modules.
• Promote best practices for application management.