National Automobile Dealers Association (NADA) is actively seeking a dynamic Membership Outreach Specialist to join our team. This full-time position, based at our Tysons, VA headquarters, is ideal for individuals with experience as a Call Center Representative, Customer Service Agent, or Collections Agent. If you excel in handling inbound/outbound calls and are adept at database management, we want to hear from you!

The Membership Outreach Specialist role is full-time, offering an effective and healthy work culture, competitive salary, and excellent benefits.

The Membership Outreach Specialist is based on-site at our headquarters in Tysons, VA, from Monday to Thursday, with the option for remote work on Fridays. Duties may involve occasional travel, up to 5%. 

NADA is the leading voice for automobile dealerships across the nation. We are committed to fostering innovation, advocating for industry growth, and ensuring the success of our members. 

The key responsibilities of the Membership Outreach Specialist include:

• Conduct member outreach and engagement via telephone, electronic, and written communication.
• Generate membership invoices, maintain database integrity, and oversee member mailings.
• Effectively communicate and explain the benefits and programs offered by the association to both prospective members and existing members.
• Collaborate across NADA departments and leadership.
• Provide systems assistance using AMS, CRM, and digital communications.
• Respond promptly to incoming correspondence from employee and member email inboxes.

Required Job Qualifications: 

• Bachelor's degree in a relevant field (such as Business, Marketing, Communications, or a related discipline) OR equivalent amount of relevant training or experience required.
• Minimum two years of experience in a member or customer relationship position, with a preference for experience in sales or collections.
• Skilled in outbound telephone work; experience in inbound call roles is a plus.
• Ability to simultaneously speak on the phone and enter/correct data in a database.
• Skilled in providing an exceptional membership experience through written and telephonic communication.
• Proven ability to maintain positive communication and relationships with members, affiliates, staff, and all levels of management.
• Familiarity with Association Management Software (AMS) or Customer Relationship Management (CRM) desired.
• Proficiency in Microsoft Office.