Restaurant Manager Job Profile

Our Performance Expectations are: The Restaurant Manager is responsible for every aspect of the guests' and staff's experience. The Restaurant Manager reports to the Restaurant General Manager.

• Participate in training and performance reviews for service staff, following the standards set for each outlet and using the passport as a base guide
• Adjusts environment, music and lighting, and temperature as needed to maintain the appropriate atmosphere and service levels
• Resolves any customer complaints that are "passed up" from staff and/or asks for help from the Restaurant's General Manager or Executive Leadership
• Provides hands-on help if needed by any of the service teams, including facilitating the resolution of conflicts between or within teams
• Greets guests and delivers the Aloha Mixed Plate's experience to each
• Knows regulars by name and tracks their seating and dining preferences
• Passes all training requirements required of front-line staff positions within 6 months
• Helps Maintains inventory of service products, glassware, silver, uniforms
• Leads service staff in cleaning and maintaining of all front of the house areas, furniture, equipment and fixtures, coordinating with the Chef and cleaning crew
• Regularly teaches staff workshops
• Updates Point of Sale systems as needed
• Leads daily pre-shifts and attends regular staff meetings
• Establishes and maintains good communication and a positive working relationship with Restaurant Managers and General Manager, Chef and back-of-the-house staff

The Success Patterns for this position are:

• Restaurant experience strongly preferred
• Has worked in a high-volume restaurant service environment
• Has an appreciation for and working knowledge of really good food
• Provides leadership that inspires teamwork, generates energy, enthusiasm, and drives results
• Has a reputation for excellent relationships with customers, vendors, floor and Kitchen Staff
• Has the ability to learn, design, implement, and continuously improve the systems and procedures that lead to success
• Has experience in the training and development of staff members
• Is self-directed and able to work independently, as well as be an integral member of the management team
• Has the ability to deliver the branded Experience to every customer
• Likes to work holidays, weekends, events, and other peak periods of the restaurant

Successful Candidates will have the following Personal Characteristics:

• Leadership style consistent with Hoaloha Na Eha team management
• An outgoing personality who can create and build energy around them
• Excellent verbal and written communication skills
• Passionate about great food and great service
• Excellent planning, organization, and coordination skills
• Comfortable making decisions and problem solving. Can handle complexity and paradox
• High level of interest in learning about food, people, and business
• Possesses strong interpersonal skills and able to work easily with diverse people and groups