About us KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, LOFT, Lane Bryant, and Talbots. Individually, our brands are unique and strong. Together, we are powerful. Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good. About the role The Assistant Manager, Social Media plays an integral role in supporting the LOFT social media team in the day-to-day social media operations of the brand, including but not limited to scheduling, monitoring and reporting on all social posts across platforms, managing user-generated content, owning social community building, interaction and engagement on all social platforms as well as lo-fi content creation. Role is highly cross-functional working with Marketing, Creative, Client Contact, PR and Ecommerce. The impact you can have Schedule LOFT posts and content across all social channels (including Facebook, Instagram, Pinterest, X, TikTok and more as needed). Partner with Social Media Manager to create monthly social briefs and editorial calendars Liaise between the creative, editorial, merchandising, site, email, and marketing teams to achieve social media and brand goals Contribute to creation of weekly, monthly and quarterly social media reports and campaign recaps Create and ideate lo-fi content, partnering with creative and brand teams to capture, edit and post Coordinate and support roll out of social campaigns and sweepstakes. Monitor all social channels to stay informed about community sentiment, trends and discussions as well as responding promptly to community inquiries, and customer service concerns, escalating as appropriate, including during non-business hours (nights & weekends). Provide end to end support for LOFT Live Shopping Events, including set up, and live community management. Stay up to date on all platform innovations and new content types, providing insights and recommendations to the larger team You’ll bring to the role 2-3 years of experience in social media content strategy and customer engagement High proficiency in all social media platforms, including Instagram, TikTok, X, Facebook, Pinterest, YouTube etc. Genuine enjoyment of extensive social interactions/communities with love for customer care Willing to be available to monitor and engage with customers on social platforms during non-business hours (nights & weekends) Experience with iPhone photography/videography, editing tools and lo fi social content creation a plus. Superior written and oral communication skills. Ability to thrive in a fast-paced ever changing corporate environment Benefits at KnitWell Group Merchandise discount at our brands: 50% off regular-priced merchandise at Ann Taylor, LOFT, & Lane Bryant (in store and online) Support for your individual development plus career mobility within our family of brands A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities* Medical, dental, vision insurance & 401(K) retirement* Employee Assistance Program (EAP) Time off – paid time off & holidays* The target salary range for this role is: $62,400 - $65,000* *Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role. This position works in a hybrid model, with three days per week worked in the Times Square Tower location and two days per week worked remotely. #LI-KB1 Location: Times Square Tower-ANN-New York, NY 10036 Position Type: Regular/Full time Equal Employment Opportunity The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all personnel actions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under federal, state, or local law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business. KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, LOFT, Lane Bryant, and Talbots. Individually, our brands are unique and strong. Together, we are powerful. Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good. To reduce potential fraud, we remind all applicants: • It won’t cost you money to apply for a job with us. Our brands will never ask for money – that includes a wire transfer or a credit card. There will be no charge for equipment, background checks or other expenses in submitting a job application with us. • We will never ask for your bank account information as part of the interview process. Your bank account information should only be entered during the onboarding process after you are hired to set up direct deposit of wages. • Interviews will be conducted in-person or through a secure video call, using a teleconference application that uses email addresses only (not telephone numbers). • Watch closely for email addresses with misspelled or “spoofed” company names in communications during the interview process. Examples of suspicious addresses include “Info@company.net” instead of “Info@company.com,” and misspelled company names like “Info@companie.com” or “Info@compaany.com.” • If you do apply to our Brands through an official job board site rather than using our official website (https://www.ascena.com/home/our-careers/work-with-us/), report suspicious communication immediately to the site or platform used to submit your job application (such as an official job board site). • If you have any questions or are not sure if you’ve applied to our Brands, please reach out to myHRSupport@AscenaRetail.com to confirm. • If you believe you may be a victim of a scam, please contact your local law enforcement.