4 Mining Technology Specialist Jobs in Fairbanks, AK
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Mining Technology Specialist
$81k-108k (estimate)
Full Time | Consumer Services
2 Weeks Ago
N C Machinery is Hiring a Mining Technology Specialist Near Fairbanks, AK
Job Details
DescriptionHarnish Group Inc. is the Caterpillar Dealer in central and western Washington, central and eastern Montana, northwestern Wyoming, northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., The Cat Rental Store, and SiTech, representing Caterpillar, and other manufacturers. We are a family owned and managed company with 1,200 employees. Our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.
We have a great opportunity for a motivated individual to join our Mining team in either Anchorage or Fairbanks. Cutting-edge technology with Caterpillar's Mine Star offerings is driving the need for a person with a special skill set. The right person will interface with our mining customers, the N C Machinery and Tractor & Equipment Co. Sales and Service Departments, and the Caterpillar Mining Technology Enabled Solutions (MTES) team to support and assist in selling and supporting the various Mine Star solutions.
Position Objective: To provide technical and support to our mining sales force to enable them to sell mining technology products to our customers. This would include but not limited to sales presentations, helping with sales quotes and providing install assistance, and on/off site technical & maintenance assistance to our customers afterward.
Responsibilities Include
We offer a competitive benefits package that includes salary, health benefits, vacation, sick leave, life insurance, 401(k) with profit sharing and company match. For more information about Harnish Group Inc., please apply at www.ncmachinery.com.
DescriptionHarnish Group Inc. is the Caterpillar Dealer in central and western Washington, central and eastern Montana, northwestern Wyoming, northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., The Cat Rental Store, and SiTech, representing Caterpillar, and other manufacturers. We are a family owned and managed company with 1,200 employees. Our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.
We have a great opportunity for a motivated individual to join our Mining team in either Anchorage or Fairbanks. Cutting-edge technology with Caterpillar's Mine Star offerings is driving the need for a person with a special skill set. The right person will interface with our mining customers, the N C Machinery and Tractor & Equipment Co. Sales and Service Departments, and the Caterpillar Mining Technology Enabled Solutions (MTES) team to support and assist in selling and supporting the various Mine Star solutions.
Position Objective: To provide technical and support to our mining sales force to enable them to sell mining technology products to our customers. This would include but not limited to sales presentations, helping with sales quotes and providing install assistance, and on/off site technical & maintenance assistance to our customers afterward.
Responsibilities Include
- Own customer issue resolution for majority of reported issues leveraging Caterpillar and Caterpillar dealer resources
- Responsible for successful new Minestar deployments, major upgrades and integration at customer site
- Understand how the Minestar system works, interface with the Caterpillar dealer Solutions Network (DSN), and interface with the Product Support Specialist through Technology Solution Center (TSC) Salesforce to communicate technical issues with TES components such as factory passwords and/or Software-Enabled Attachments (SEAs)
- Provide consulting services to customer on Minestar products to drive further value for customer
- Understand the overall system support issues that include machine calibration and measure up, system troubleshooting (on-machine and back office) across offerings
- Periodic support case review with Customer Site Champions
- Communicate customer priorities and indicate top cases to Caterpillar
- Act as front-line interface with customer to manage technical issue resolution in clear, understandable way
- Manage issue escalation to Caterpillar support and developers, provide field feedback, receive product updates and information from Caterpillar
- System upgrade planning
- Work closely with field techs / shop techs, manage escalations from technology support technicians to resolve issues
- Provide technical training and support to technology service technicians
- Accountable for staying up to date with Caterpillar service letters and service mages and distributing information across Caterpillar dealer
- Perform installs and basic repairs of onboard technology
- Performs maintenance, repairs, calibration, advanced installations of onboard technology for more complex products, deploys back office solutions
- Performs advanced troubleshooting and system setup, configuration and calibration of both onboard and back office technology
- conduct formal presentations, customer training, product/software demonstrations, and provide technical and sales support (both on-site and remotely).
We offer a competitive benefits package that includes salary, health benefits, vacation, sick leave, life insurance, 401(k) with profit sharing and company match. For more information about Harnish Group Inc., please apply at www.ncmachinery.com.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Consumer Services
SALARY
$81k-108k (estimate)
POST DATE
05/18/2024
EXPIRATION DATE
07/02/2024
WEBSITE
ncmachinery.com
HEADQUARTERS
HELENA, MT
SIZE
500 - 1,000
FOUNDED
1926
CEO
MICHAEL MAGEE
REVENUE
$200M - $500M
INDUSTRY
Consumer Services
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About N C Machinery
N C Machinery has been an official Caterpillar dealer since 1926, operating in Western Washington and Alaska. We carry the largest selection of new CAT equipment. We work to provide our customers with the best equipment alongside excellent support for parts, service, & rentals. Were not simply out here to push another sale, but instead to be a solution provider for customer's homes and businesses.
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