Assistant Manager

Full Job Description:

●Assistant manager helps maintain a clean, well-organized store with a customer-first focus.

● At the direction and delegation of the Store Manager, the assistant assists with supervision of store employees, management and presentation of merchandise and completion of paperwork.

●The assistant also performs stocking and cashiering functions and performs other duties as necessary to maximize profitability and customer satisfaction while protecting company assets and reducing losses.

●Must be able to work different shifts including holidays and weekends.

Duties and Job Functions:

●Provide superior customer service leadership.

●Greet and assist customers and operate cash register and scanner to itemize the customer’s purchase.

●Assist the Store Manager with scheduling employees.

●Provide adequate training for employees.

●Conduct safety meetings.

●Ensuring employee compliance with company policies and procedures.

●Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.

●Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.

●Assist in ensuring the financial integrity of the store through strict cashier accountability, key control, and cash control procedures.

●Authorize and sign for refunds and overrides.

●Assist with the management of the store in the Store Manager’s absence.

Physical Requirements (Max pounds):

●Lift/Carry Abilities (measured for maximum or average load)

●Lift strength (0”- 60”) – 50 lbs

●Overhead lift strength – 50 lbs

●Carry strength (50’ or less) – 50 lbs

●Frequent lift/carry (> 12x/hour) – 50 lbs

●Constant lift/carry (> 30x/hr) – 20 lbs

●Horizontal push/pull strength – 500 lbs

●Physical Aptitudes (rated based on level of skill involved)

●Agility/dynamic balance 80-100%

●Finger dexterity – 80-100%

●Manual dexterity – 80 – 100%

●Posture Tolerance (rated based on frequency or time involved)

●Stand/walk – constantly

●Reach above shoulder level – occasionally

●Twist/turn head – constantly

●Bend over/stoop – frequently

●Climb steps/ladder – occasionally

●Kneel/squat - occasionally

Qualifications and Skills:

●Minimum 3-4 years of experience in a retail store.

●Demonstrates leadership and integrity with experience managing a staff of team members.

●Excellent verbal and written communication skills.

●Strong merchandising and visual skills.

●Excellent organization skills; able to plan and execute tasks efficiently.

●Proactive and creative problem solving ability.

●Flexible and adaptable.

●Ability to multi-task and balance multiple priorities.

●Proficient computer skills in Microsoft Word, Excel and Outlook.

●Ability to work weekends, nights and holidays

●Strong Retail/Sales experience.

●Must have a customer-centric attitude.

●Enjoy interacting with different types of people and personalities.

●Ability to solve problems and deal with a variety of situations.

●Good organization and customer service skills with attention to detail.

●Ability to perform cash register functions and generate shift reports.

●Knowledge of cash handling procedures including cashier accountability.